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Selected papers from 9th Canadian Quality Congress

Selected papers from 9th Canadian Quality Congress BPMJ Guest editorial 24,6 This special issue of Business Process Management Journal contains selected papers that were presented at the 9th Canadian Quality Congress held at the University of Toronto, Toronto, Ontario, Canada, September 7–8, 2017. The theme of the Congress was: “Quality and innovation in the 21st century: challenges and opportunities.” The special issue has eight papers on many interesting topics related to TQM, business process improvement and innovation applicable to many areas of businesses. The volume contains a mixture of theoretical, practical and conceptual framework analytical thought-provoking articles that are aimed at improving the culture and the bottom line of organizations. The first paper is a three-year multi-site case study conducted in collaboration with three manufacturing companies in Sweden. The study design was based on a collaborative, iterative model using the Stanford Design thinking framework in which data were collected through a series of workshops using a variety of sources including: leadership survey; interviews with three general directors; focus groups with middle- and top-level managers; observations and cultural analysis, survey; storytelling and appreciative inquiry; and an employee questionnaire. Respondents in the study represented leadership teams in three manufacturing companies and their employees. The study demonstrates that leaders http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Business Process Management Journal Emerald Publishing

Selected papers from 9th Canadian Quality Congress

Sinha, Madhav N.
Business Process Management Journal , Volume 24 (6): 3 – Nov 5, 2018
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1463-7154
DOI
10.1108/BPMJ-11-2018-337
Publisher site
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Abstract

BPMJ Guest editorial 24,6 This special issue of Business Process Management Journal contains selected papers that were presented at the 9th Canadian Quality Congress held at the University of Toronto, Toronto, Ontario, Canada, September 7–8, 2017. The theme of the Congress was: “Quality and innovation in the 21st century: challenges and opportunities.” The special issue has eight papers on many interesting topics related to TQM, business process improvement and innovation applicable to many areas of businesses. The volume contains a mixture of theoretical, practical and conceptual framework analytical thought-provoking articles that are aimed at improving the culture and the bottom line of organizations. The first paper is a three-year multi-site case study conducted in collaboration with three manufacturing companies in Sweden. The study design was based on a collaborative, iterative model using the Stanford Design thinking framework in which data were collected through a series of workshops using a variety of sources including: leadership survey; interviews with three general directors; focus groups with middle- and top-level managers; observations and cultural analysis, survey; storytelling and appreciative inquiry; and an employee questionnaire. Respondents in the study represented leadership teams in three manufacturing companies and their employees. The study demonstrates that leaders

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Business Process Management Journal – Emerald Publishing

Published: Nov 5, 2018

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