BPMJ Guest editorial 23,4 This special issue of Business Process Management Journal contains selected papers that were presented at the 8th Canadian Quality Congress held at the McGill University, in Montreal, Quebec, Canada, September 20-21, 2016. The theme of the congress was: “Quality and Innovation: Transforming your organizational culture.” The special issue has eight papers on many interesting topics on how TQM and its central pillar called the process management have evolved over the years and what is happening now and what can we expect in the future. The idea at the congress was to look at quality and innovation together on a global scale. The papers presented are a mixture of theoretical, practical and somewhat deeply rooted in conceptual thinking. One paper which is also included was presented in an earlier congress held at the University of Alberta, Edmonton, a year before. We had many other excellent papers presented by authors who decided not to write their stories simply because of lack of time. They are being encouraged to do so at a greater number at a later stage. This volume begins with a paper on one of the most interesting and timely topics that are currently being
Business Process Management Journal – Emerald Publishing
Published: Jul 3, 2017
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