This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/EUM0000000000369. When citing the article, please cite: Arun Sharma, Douglas M. Lambert, (1990), ―Segmentation of Markets Based on Customer Service‖, International Journal of Physical Distribution & Logistics Management, Vol. 20 Iss: 7, pp. 19 - 27.
International Journal of Physical Distribution & Logistics Management – Emerald Publishing
Published: May 1, 1994
Keywords: Customer service; Industrial marketing; Logistics; Market segmentation; Marketing strategy
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