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Seeing the light

Seeing the light Discusses the methods by which to tackle behaviour and performance attitudes in a systematic manner, concentrating on changing management behaviour to make systems work. Examines two basic requirements of training how to establish the link between behaviour and performance and how to establish strategy for creating conditions in the organization which will support a new way of doing things. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529210029371
Publisher site
See Article on Publisher Site

Abstract

Discusses the methods by which to tackle behaviour and performance attitudes in a systematic manner, concentrating on changing management behaviour to make systems work. Examines two basic requirements of training how to establish the link between behaviour and performance and how to establish strategy for creating conditions in the organization which will support a new way of doing things.

Journal

Managing Service QualityEmerald Publishing

Published: Apr 1, 1992

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