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SearchFlow finds “the best way” for staff and customers Training and empowerment help firm to win Best Company award

SearchFlow finds “the best way” for staff and customers Training and empowerment help firm to win... Purpose – This paper aims to reveal the factors that have helped SearchFlow, a UK provider of property searches, to earn a first‐class rating from Best Companies, the organization that compiles the Sunday Times Best Companies to Work For lists. Design/methodology/approach – Emphasizes the importance of good leadership, treating everyone as an equal, recruiting people most likely to fit in with the company culture, an unwavering focus on employee development and a passion for empowering employees, to creating and maintaining a healthy corporate culture. Findings – Shows that the company has low turnover compared to similar businesses – less than 12 percent of its total workforce annually, compared with a national average of nearly 23 percent, according to the Chartered Institute of Personnel and Development – with many staff having grown and adapted through the company's evolution over the years. Practical implications – Contains plenty of practical lessons for companies keen to promote excellence in the workplace. Originality/value – Reveals how a company benefits when it is able to trust people, respect their ideas, and let them make their own decisions. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Human Resource Management International Digest Emerald Publishing

SearchFlow finds “the best way” for staff and customers Training and empowerment help firm to win Best Company award

Human Resource Management International Digest , Volume 16 (4): 3 – Jun 6, 2008

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Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
0967-0734
DOI
10.1108/09670730810878402
Publisher site
See Article on Publisher Site

Abstract

Purpose – This paper aims to reveal the factors that have helped SearchFlow, a UK provider of property searches, to earn a first‐class rating from Best Companies, the organization that compiles the Sunday Times Best Companies to Work For lists. Design/methodology/approach – Emphasizes the importance of good leadership, treating everyone as an equal, recruiting people most likely to fit in with the company culture, an unwavering focus on employee development and a passion for empowering employees, to creating and maintaining a healthy corporate culture. Findings – Shows that the company has low turnover compared to similar businesses – less than 12 percent of its total workforce annually, compared with a national average of nearly 23 percent, according to the Chartered Institute of Personnel and Development – with many staff having grown and adapted through the company's evolution over the years. Practical implications – Contains plenty of practical lessons for companies keen to promote excellence in the workplace. Originality/value – Reveals how a company benefits when it is able to trust people, respect their ideas, and let them make their own decisions.

Journal

Human Resource Management International DigestEmerald Publishing

Published: Jun 6, 2008

Keywords: Employee relations; Organizational culture; Recruitment; Training; Empowerment; Retention

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