Purpose – This paper aims to reveal the factors that have helped SearchFlow, a UK provider of property searches, to earn a first‐class rating from Best Companies, the organization that compiles the Sunday Times Best Companies to Work For lists. Design/methodology/approach – Emphasizes the importance of good leadership, treating everyone as an equal, recruiting people most likely to fit in with the company culture, an unwavering focus on employee development and a passion for empowering employees, to creating and maintaining a healthy corporate culture. Findings – Shows that the company has low turnover compared to similar businesses – less than 12 percent of its total workforce annually, compared with a national average of nearly 23 percent, according to the Chartered Institute of Personnel and Development – with many staff having grown and adapted through the company's evolution over the years. Practical implications – Contains plenty of practical lessons for companies keen to promote excellence in the workplace. Originality/value – Reveals how a company benefits when it is able to trust people, respect their ideas, and let them make their own decisions.
Human Resource Management International Digest – Emerald Publishing
Published: Jun 6, 2008
Keywords: Employee relations; Organizational culture; Recruitment; Training; Empowerment; Retention
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