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Seamless healthcare delivery systems

Seamless healthcare delivery systems Purpose – Taking the physician sourced observation that “wasting time is always more expensive than saving it” leads naturally to the conclusion that effective and efficient patient‐centred healthcare delivery systems are highly desirable targets for the National Health Service (NHS) and similar providers. But has “joined up healthcare” even been achieved, and if so, how? What procedures must be in place to maximise the chances of its occurrence? This paper aims to investigate these issues. Design/methodology/approach – This paper answers these questions experientially via “Insider Action Research” projects plus careful critique of published case studies. Findings – Recurring themes for effective improvement of healthcare delivery organisations emerge in the paper, as do identification of the inevitable barriers to change. Originality/value – The paper takes stock of NHS service developments in a broader theoretical light. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Health Care Quality Assurance Emerald Publishing

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References (70)

Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
0952-6862
DOI
10.1108/09526860810868201
pmid
18578211
Publisher site
See Article on Publisher Site

Abstract

Purpose – Taking the physician sourced observation that “wasting time is always more expensive than saving it” leads naturally to the conclusion that effective and efficient patient‐centred healthcare delivery systems are highly desirable targets for the National Health Service (NHS) and similar providers. But has “joined up healthcare” even been achieved, and if so, how? What procedures must be in place to maximise the chances of its occurrence? This paper aims to investigate these issues. Design/methodology/approach – This paper answers these questions experientially via “Insider Action Research” projects plus careful critique of published case studies. Findings – Recurring themes for effective improvement of healthcare delivery organisations emerge in the paper, as do identification of the inevitable barriers to change. Originality/value – The paper takes stock of NHS service developments in a broader theoretical light.

Journal

International Journal of Health Care Quality AssuranceEmerald Publishing

Published: May 2, 2008

Keywords: Health services; Services delivery; Quality management; United Kingdom

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