Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Scandinavian Management and the Nordic School of Services‐Contributions to Service Management and Quality

Scandinavian Management and the Nordic School of Services‐Contributions to Service Management and... The contribution of academic research into service management, service quality and the marketing of services in Scandinavia and Finland is reviewed and evaluated. The importance of the Scandinavian service‐oriented management approach is also discussed. An extensive bibliography is included. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Service Industry Management Emerald Publishing

Scandinavian Management and the Nordic School of Services‐Contributions to Service Management and Quality

Download PDF
10 pages

Loading next page...
 
/lp/emerald-publishing/scandinavian-management-and-the-nordic-school-of-services-1QqBwt9uY4
Publisher
Emerald Publishing
Copyright
Copyright © 1991 MCB UP Ltd. All rights reserved.
ISSN
0956-4233
DOI
10.1108/09564239110007247
Publisher site
See Article on Publisher Site

Abstract

The contribution of academic research into service management, service quality and the marketing of services in Scandinavia and Finland is reviewed and evaluated. The importance of the Scandinavian service‐oriented management approach is also discussed. An extensive bibliography is included.

Journal

International Journal of Service Industry Management – Emerald Publishing

Published: Dec 1, 1991

Keywords: Denmark; Finland; Norway; Quality; Research; Service industries; Sweden

There are no references for this article.