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Satisfaction Gaps New Realities in Managing Automation

Satisfaction Gaps New Realities in Managing Automation Builds on prior research into the impact of automation on jobcharacteristics, which found that coordination, job autonomy, and workpace were reinforced by automation, while new skill requirements, jobsecurity and exertion remained unaffected. Job satisfaction correlatesreveal the existence of elements both reinforced by automation andunrelated to job satisfaction. Such elements represent sources ofoperator indifference to the benefits of automation or satisfactiongaps, and they include interdepartmental task coordination, discretionin making production decisions, confidence to complete tasks withoutsupervision, the achievement of career goals, perceptual skills,security of records, and longer work hours in the postautomationperiod. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Management Decision Emerald Publishing

Satisfaction Gaps New Realities in Managing Automation

Management Decision , Volume 30 (2) – Feb 1, 1992

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0025-1747
DOI
10.1108/00251749210011188
Publisher site
See Article on Publisher Site

Abstract

Builds on prior research into the impact of automation on jobcharacteristics, which found that coordination, job autonomy, and workpace were reinforced by automation, while new skill requirements, jobsecurity and exertion remained unaffected. Job satisfaction correlatesreveal the existence of elements both reinforced by automation andunrelated to job satisfaction. Such elements represent sources ofoperator indifference to the benefits of automation or satisfactiongaps, and they include interdepartmental task coordination, discretionin making production decisions, confidence to complete tasks withoutsupervision, the achievement of career goals, perceptual skills,security of records, and longer work hours in the postautomationperiod.

Journal

Management DecisionEmerald Publishing

Published: Feb 1, 1992

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