Access the full text.
Sign up today, get DeepDyve free for 14 days.
Loading next page...
/lp/emerald-publishing/risks-and-rewards-wyyWRssVUp
References (6)
-
R. Fabes, J. Fultz, N. Eisenberg, Traci May-Plumlee, F. Christopher (1989)
Effects of Rewards on Children's Prosocial Motivation: A Socialization StudyDevelopmental Psychology, 25
-
J. Fantuzzo, Cynthia Rohrbeck, A. Hightower, W. Work (1991)
Teachers' use and children's preferences of rewards in elementary schoolPsychology in the Schools, 28
-
J. Grusec (1991)
Socializing Concern for Others in the Home.Developmental Psychology, 27
-
R. Butler, M. Nisan (1986)
Effects of no feedback, task-related comments, and grades on intrinsic motivation and performanceJournal of Educational Psychology, 78
-
E. Deci, R. Ryan (1975)
Intrinsic Motivation and Self-Determination in Human Behavior -
W. Grolnick, R. Ryan (1987)
Autonomy in children's learning: an experimental and individual difference investigation.Journal of personality and social psychology, 52 5
- Publisher
- Emerald Publishing
- Copyright
- Copyright © Emerald Group Publishing Limited
- ISSN
- 0960-4529
- DOI
- 10.1108/09604529210029489
- Publisher site
- See Article on Publisher Site
Abstract
Discusses the creation of selfdirected teams in the service industry in a bid to improve processing time, reduce the number of handoffs and create more interesting customerfocused jobs for employees. Explores the definition of a selfdirected team, and reviews service organizations which use them. Questions the merits of system and provides three factors for consideration interdependence, supportive culture and management skill and willingness. Gives a structure for redesigning service organizations into selfdirected teams, and suggests that, when working efficiently, this system can revolutionize the workplace by providing a faster service for customers and greater job satisfaction for employees.
Journal
Managing Service Quality – Emerald Publishing
Published: May 1, 1992