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Rethinking ethical leadership, social capital and customer relationship

Rethinking ethical leadership, social capital and customer relationship Purpose – Practical wisdom from Chinese classical traditions is still an enlightening resource for contemporary management. Based in traditional Chinese perspectives, this paper aims to explore the influence of ethical leadership and social capital on customer relationship. Design/methodology/approach – The authors conduct a survey of senior executives in 215 Chinese companies. Structural model testing and hierarchical regressions are used to analyze the data. Findings – The empirical analysis affirms the authors' hypotheses that both ethical leadership and social capital have significant influence on customer relationship. Research limitations/implications – The results imply that traditional Chinese perspectives on contemporary management research have a potentially important impact. Practical implications – It may also be valuable for Chinese firms to incorporate classical traditions into their daily practice: to enhance ethical leadership and obtain more social capital. Originality/value – This study is a modest step towards an integration of traditional perspectives into research on the role of ethical leadership, and social capital, in maintaining good customer relationship in China. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Management Development Emerald Publishing

Rethinking ethical leadership, social capital and customer relationship

Journal of Management Development , Volume 30 (7/8): 12 – Jul 19, 2011

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Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
0262-1711
DOI
10.1108/02621711111150182
Publisher site
See Article on Publisher Site

Abstract

Purpose – Practical wisdom from Chinese classical traditions is still an enlightening resource for contemporary management. Based in traditional Chinese perspectives, this paper aims to explore the influence of ethical leadership and social capital on customer relationship. Design/methodology/approach – The authors conduct a survey of senior executives in 215 Chinese companies. Structural model testing and hierarchical regressions are used to analyze the data. Findings – The empirical analysis affirms the authors' hypotheses that both ethical leadership and social capital have significant influence on customer relationship. Research limitations/implications – The results imply that traditional Chinese perspectives on contemporary management research have a potentially important impact. Practical implications – It may also be valuable for Chinese firms to incorporate classical traditions into their daily practice: to enhance ethical leadership and obtain more social capital. Originality/value – This study is a modest step towards an integration of traditional perspectives into research on the role of ethical leadership, and social capital, in maintaining good customer relationship in China.

Journal

Journal of Management DevelopmentEmerald Publishing

Published: Jul 19, 2011

Keywords: Ethical leadership; Leadership; Social capital; Customer relationship; Chinese classical traditions; China

References