Access the full text.
Sign up today, get DeepDyve free for 14 days.
L. Spence, R. Schmidpeter, A. Habisch (2003)
Assessing Social Capital: Small and Medium Sized Enterprises in Germany and the U.K.Journal of Business Ethics, 47
Confucius
The Analects
Michael Brown, L. Treviño (2006)
Ethical leadership: A review and future directionsLeadership Quarterly, 17
A. McGinnis, J. Pellegrin, Y. Shum, J. Teo, J. Wu
The Sichuan earthquake and the changing landscape of CSR in China
W. Baker (1990)
Market Networks and Corporate BehaviorAmerican Journal of Sociology, 96
W. Reinartz, Vikas Kumar (2000)
On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for MarketingJournal of Marketing, 64
Shankar Ganesan (1994)
Determinants of Long-Term Orientation in Buyer-Seller Relationships:Journal of Marketing, 58
R. Stogdill (1948)
Personal factors associated with leadership; a survey of the literature.The Journal of psychology, 25
Po-keung Ip (2009)
Is Confucianism Good for Business Ethics in China?Journal of Business Ethics, 88
J. Jacobs (1962)
The Death and Life of Great American Cities
Po-keung Ip (2009)
The Challenge of Developing a Business Ethics in ChinaJournal of Business Ethics, 88
R. Srivastava, Liam Fahey, H. Christensen (2001)
The resource-based view and marketing: The role of market-based assets in gaining competitive advantageJournal of Management, 27
W. Reinartz, M. Krafft, Wayne Hoyer (2004)
The Customer Relationship Management Process: Its Measurement and Impact on PerformanceJournal of Marketing Research, 41
Mencius
Mengzi
J. Boissevain
Friends of Friends
Eva-Maria Hammann, A. Habisch, H. Pechlaner (2009)
Values that create value: socially responsible business practices in SMEs – empirical evidence from German companiesBusiness Ethics: A European Review, 18
Z. Sun
The Art of War
Janine Nahapiet, S. Ghoshal (1998)
Social Capital, Intellectual Capital, and the Organizational AdvantageAcademy of Management Review, 23
C. Hill, G. Jones
Strategic Management Theory: An Integrated Approach
R. Phillips (2003)
What Stakeholder Theory is NotBusiness Ethics Quarterly, 13
R. Putnam (1995)
Bowling Alone: America's Declining Social CapitalJournal of Democracy, 6
Yadong Luo (1997)
Guanxi and Performance of Foreign-invested Enterprises in China: An Empirical InquiryManagement International Review, 37
G. Lenssen (2010)
Practical wisdom for turbulent times: exegesis beyond historical and canonical concernsJournal of Management Development, 29
M. Morris, K. Peng (1994)
Culture and Cause: American and Chinese Attributions for Social and Physical EventsJournal of Personality and Social Psychology, 67
P. Hind, Andrew Wilson, G. Lenssen (2009)
Developing leaders for sustainable businessCorporate Governance, 9
Evan Anderson, Barton Weitz (1992)
The Use of Pledges to Build and Sustain Commitment in
H. Bettignies, Cheon Tan (2007)
Values and Management Education in China
E. Anderson, B.A. Weitz
The use of pledges to build and sustain commitment in distribution channels
H.C. De Bettignies, C.K. Tan
Leadership and responsibility in China today
G. Hofstede
National culture dimensional scores
Purpose – Practical wisdom from Chinese classical traditions is still an enlightening resource for contemporary management. Based in traditional Chinese perspectives, this paper aims to explore the influence of ethical leadership and social capital on customer relationship. Design/methodology/approach – The authors conduct a survey of senior executives in 215 Chinese companies. Structural model testing and hierarchical regressions are used to analyze the data. Findings – The empirical analysis affirms the authors' hypotheses that both ethical leadership and social capital have significant influence on customer relationship. Research limitations/implications – The results imply that traditional Chinese perspectives on contemporary management research have a potentially important impact. Practical implications – It may also be valuable for Chinese firms to incorporate classical traditions into their daily practice: to enhance ethical leadership and obtain more social capital. Originality/value – This study is a modest step towards an integration of traditional perspectives into research on the role of ethical leadership, and social capital, in maintaining good customer relationship in China.
Journal of Management Development – Emerald Publishing
Published: Jul 19, 2011
Keywords: Ethical leadership; Leadership; Social capital; Customer relationship; Chinese classical traditions; China
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.