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Restructuring Management towards Better Customer Service A Case Study

Restructuring Management towards Better Customer Service A Case Study Presents an analysis of customer service in an oldestablished foodmanufacturing company against the background of accelerating changes infood retailing. Discusses in detail distribution as an increasinglyimportant function and recommends restructuring of management to givecloser integration between functions and closer attention todistribution. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Physical Distribution & Logistics Management Emerald Publishing

Restructuring Management towards Better Customer Service A Case Study

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-0035
DOI
10.1108/EUM0000000000405
Publisher site
See Article on Publisher Site

Abstract

Presents an analysis of customer service in an oldestablished foodmanufacturing company against the background of accelerating changes infood retailing. Discusses in detail distribution as an increasinglyimportant function and recommends restructuring of management to givecloser integration between functions and closer attention todistribution.

Journal

International Journal of Physical Distribution & Logistics ManagementEmerald Publishing

Published: Feb 1, 1992

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