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Residents' Views and Quality Improvement in Homes for Older People

Residents' Views and Quality Improvement in Homes for Older People commentar y Alastair Tinto Residents’ Views and MANAGER OF A PRIVATE RESIDENTIAL AND DOMICILIARY Quality Improvement in CARE SERVICE IN CORNWALL Homes for Older People What a depressing commentary on the provision makes it more likely that quality will become a central of services for the elderly! It is almost unbelievable issue, not because of any great concern by people like that it was only in January of this year that the authors of this article, but because a business, Australia’s monitoring authorities began to think that unlike a local authority, lives or dies according to a systematic assessment of residents’ views might be a whether it provides a service that its customers want. good idea. Moreover, the position in the UK is no If it does not, there are plenty of competitors that will. better, as numerous references in this article make clear. The primary task of the manager is to create a culture of quality that places the resident at the centre of the Quality involves many things, including the physical operation. The mission statement of any home ought environment, staffing and management structures, to be that the resident is the most important person in recruitment and http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Integrated Care Emerald Publishing

Residents' Views and Quality Improvement in Homes for Older People

Tinto, Alastair
Journal of Integrated Care , Volume 6 (5): 2 – Oct 1, 1998
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1476-9018
DOI
10.1108/14769018199800043
Publisher site
See Article on Publisher Site

Abstract

commentar y Alastair Tinto Residents’ Views and MANAGER OF A PRIVATE RESIDENTIAL AND DOMICILIARY Quality Improvement in CARE SERVICE IN CORNWALL Homes for Older People What a depressing commentary on the provision makes it more likely that quality will become a central of services for the elderly! It is almost unbelievable issue, not because of any great concern by people like that it was only in January of this year that the authors of this article, but because a business, Australia’s monitoring authorities began to think that unlike a local authority, lives or dies according to a systematic assessment of residents’ views might be a whether it provides a service that its customers want. good idea. Moreover, the position in the UK is no If it does not, there are plenty of competitors that will. better, as numerous references in this article make clear. The primary task of the manager is to create a culture of quality that places the resident at the centre of the Quality involves many things, including the physical operation. The mission statement of any home ought environment, staffing and management structures, to be that the resident is the most important person in recruitment and

Journal

Journal of Integrated Care – Emerald Publishing

Published: Oct 1, 1998

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