Purpose – This paper aims to clarify the notions that underlie performance measurement systems (PMS) and to propose an information systems (IS)‐based characterisation and definition of PMS, that is, as a performance management information system (PMIS). Design/methodology/approach – Research on PMS can be enhanced by a clear, precise and uniform characterisation of this research object in IS terms A classification scheme is developed and the contribution areas of an IS perspective to PMS research are presented and exemplified. Findings – The knowledge developed in IS research in the form of IS theories, models and methods can be applied in research on PMS, particularly in empirical studies that analyse the individual and organisational behaviours associated with the PMS phenomenon. Research limitations/implications – The conceptualisation and definition of PMS, as found in the literature, have not truly reflected their basic nature and characterisation as IS. Practical implications – The research benefits of an IS‐based approach are illustrated through a PMS usage model founded on IS theory. In so doing, a contribution is made to the PMS research field by reinforcing its theoretical and empirical foundations. Originality/value – This study proposes a novel and demonstrably useful IS‐based perspective, including an improved conceptualization and definition of PMS.
International Journal of Operations & Production Management – Emerald Publishing
Published: Jun 19, 2008
Keywords: Performance management systems; Information systems; Organizational performance; Performance measures
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