Research themes, concepts and relationships A study of International Journal of Service Industry Management (1990‐2005)

Research themes, concepts and relationships A study of International Journal of Service Industry... Purpose – The purpose of this paper is to investigate the core themes of service research by analysing citations in the International Journal of Service Industry Management ( IJSIM ). It also aims to discuss changes in the discipline's sub‐fields and identifies emerging topics. Design/methodology/approach – The paper is an empirical analysis of citations and co‐citations from the IJSIM . Network and factor analysis are used to analyse and group the data. The study is unique in performing the analysis at the individual publication level, rather than following the normal aggregated author co‐citation analysis method. Research limitations/implications – The study examines only IJISM . Future study on other top journal such as Journal of Service Research would provide a more complete picture on service research. Findings – The study identifies that the core ideas of service research centred on service quality and customer satisfaction. Also identified are periphery areas which may become more significant. Originality/value – The main contribution of this article is the use of the novel network analysis technique to analyze the 15,003 citations in the 435 articles published in IJSIM between 1990‐2005. This is a quantitative analysis unlike previous review articles which rely largely on the observations and reflections of pioneering researchers. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Service Industry Management Emerald Publishing

Research themes, concepts and relationships A study of International Journal of Service Industry Management (1990‐2005)

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Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
0956-4233
DOI
10.1108/09564230810855725
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to investigate the core themes of service research by analysing citations in the International Journal of Service Industry Management ( IJSIM ). It also aims to discuss changes in the discipline's sub‐fields and identifies emerging topics. Design/methodology/approach – The paper is an empirical analysis of citations and co‐citations from the IJSIM . Network and factor analysis are used to analyse and group the data. The study is unique in performing the analysis at the individual publication level, rather than following the normal aggregated author co‐citation analysis method. Research limitations/implications – The study examines only IJISM . Future study on other top journal such as Journal of Service Research would provide a more complete picture on service research. Findings – The study identifies that the core ideas of service research centred on service quality and customer satisfaction. Also identified are periphery areas which may become more significant. Originality/value – The main contribution of this article is the use of the novel network analysis technique to analyze the 15,003 citations in the 435 articles published in IJSIM between 1990‐2005. This is a quantitative analysis unlike previous review articles which rely largely on the observations and reflections of pioneering researchers.

Journal

International Journal of Service Industry ManagementEmerald Publishing

Published: Mar 14, 2008

Keywords: Research; Service industries; Publications; Social networks; Factor analysis

References

  • Technology infusion in service encounters
    Bitner, M.; Brown, S.; Meuter, M.
  • A history of research in service operations: what's the big idea?
    Chase, R.; Apte, U.
  • New industrial financial services: what distinguishes the winners
    Cooper, R.; Brentani, U.
  • The emergence of service operations management as an academic discipline
    Heineke; Davis, M.
  • The determinants of service quality: satisfiers and dissatisfiers
    Johnston, R.
  • Service operations management: from the roots up
    Johnston, R.
  • The effect of a market orientation on business profitability
    Narver, J.; Slater, S.
  • Is production and operations management a discipline? A citation/co‐citation study
    Pilkington, A.; Liston‐Heyes, C.
  • Employee attitudes and customer satisfaction: making theoretical and empirical connections
    Schmit, M.; Allscheid, S.
  • Services Marketing
    Zeithaml, V.; Bitner, M.

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