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Removing communication barriers at work What workforce diversity means for the hospitality industry

Removing communication barriers at work What workforce diversity means for the hospitality industry Purpose – The purpose of this paper is to review the contribution made by this theme issue to the literature examining workforce diversity in the hospitality industry and methods that can be used to remediate communication barriers due to differences. Design/methodology/approach – This paper reviews some of the key contributions arising from this theme issue. Findings – The summary highlights the research on workforce and diversity and communication barriers and discusses the implications of diversity for hospitality employers and researchers. Research limitations/implications – Diversity is a modern day reality that brings challenges and opportunities to hospitality operators. Originality/value – The research in this theme provides insight from both practitioner and academic perspectives as to how employers can remove communication barriers at the workplace. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Worldwide Hospitality and Tourism Themes Emerald Publishing

Removing communication barriers at work What workforce diversity means for the hospitality industry

Worldwide Hospitality and Tourism Themes , Volume 3 (4): 4 – Aug 30, 2011

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Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
1755-4217
DOI
10.1108/17554211111162480
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to review the contribution made by this theme issue to the literature examining workforce diversity in the hospitality industry and methods that can be used to remediate communication barriers due to differences. Design/methodology/approach – This paper reviews some of the key contributions arising from this theme issue. Findings – The summary highlights the research on workforce and diversity and communication barriers and discusses the implications of diversity for hospitality employers and researchers. Research limitations/implications – Diversity is a modern day reality that brings challenges and opportunities to hospitality operators. Originality/value – The research in this theme provides insight from both practitioner and academic perspectives as to how employers can remove communication barriers at the workplace.

Journal

Worldwide Hospitality and Tourism ThemesEmerald Publishing

Published: Aug 30, 2011

Keywords: Hospitality; Management; Diversity; Hotels; Restaurant; Multicultural; Communication

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