Purpose – The purpose of this paper is to review the contribution made by this theme issue to the literature examining workforce diversity in the hospitality industry and methods that can be used to remediate communication barriers due to differences. Design/methodology/approach – This paper reviews some of the key contributions arising from this theme issue. Findings – The summary highlights the research on workforce and diversity and communication barriers and discusses the implications of diversity for hospitality employers and researchers. Research limitations/implications – Diversity is a modern day reality that brings challenges and opportunities to hospitality operators. Originality/value – The research in this theme provides insight from both practitioner and academic perspectives as to how employers can remove communication barriers at the workplace.
Worldwide Hospitality and Tourism Themes – Emerald Publishing
Published: Aug 30, 2011
Keywords: Hospitality; Management; Diversity; Hotels; Restaurant; Multicultural; Communication