Remember, the (Internet) applet doesn’t fall far from the tree

Remember, the (Internet) applet doesn’t fall far from the tree This article addresses how an organization can combine sig-sigma and the Internet to reduce costs, improve the delivery success rate, and increase service quality. The model that was developed to map the six-sigma quality process against the software development life cycle was introduced. A case study in which the model was applied is discussed: use of the model enabled the IT organization to infuse six-sigma into the Internet development effort and gave the rest of the company an understanding of the necessary steps for that attempt to be successful. Total commitment is necessary to carry this process out; hoever, this commitment allows organizations as a whole to "get it right the first time around", while satisfying client and business requirements. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

Remember, the (Internet) applet doesn’t fall far from the tree

The TQM Magazine, Volume 15 (5): 14 – Oct 1, 2003

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Publisher
Emerald Publishing
Copyright
Copyright © 2003 MCB UP Ltd. All rights reserved.
ISSN
0954-478X
DOI
10.1108/09544780310487703
Publisher site
See Article on Publisher Site

Abstract

This article addresses how an organization can combine sig-sigma and the Internet to reduce costs, improve the delivery success rate, and increase service quality. The model that was developed to map the six-sigma quality process against the software development life cycle was introduced. A case study in which the model was applied is discussed: use of the model enabled the IT organization to infuse six-sigma into the Internet development effort and gave the rest of the company an understanding of the necessary steps for that attempt to be successful. Total commitment is necessary to carry this process out; hoever, this commitment allows organizations as a whole to "get it right the first time around", while satisfying client and business requirements.

Journal

The TQM MagazineEmerald Publishing

Published: Oct 1, 2003

Keywords: Statistical process control; Internet; Case studies; Service quality assurance

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