Access the full text.
Sign up today, get DeepDyve free for 14 days.
Loading next page...
/lp/emerald-publishing/relationships-between-leadership-and-culture-human-resources-and-lve0a9WZxt
References (101)
-
Nicholas Loyd, Gregory Harris, Sampson Gholston, D. Berkowitz (2020)
Development of a lean assessment tool and measuring the effect of culture from employee perceptionJournal of Manufacturing Technology Management, 31
-
A. Benedicto (2017)
Engaging All Employees in Efforts to Achieve High ReliabilityFrontiers of Health Services Management, 33
-
A. Almutairi, K. Salonitis, A. Al-Ashaab (2019)
Assessing the leanness of a supply chain using multi-grade fuzzy logic: a health-care case studyInternational Journal of Lean Six Sigma
-
D. Gadenne, B. Sharma (2009)
An investigation of the hard and soft quality management factors of Australian SMEs and their association with firm performanceInternational Journal of Quality & Reliability Management, 26
-
(1990)
Measuring non-response bias in customer service mail surveys -
Luciano Souza (2009)
Trends and approaches in lean healthcareLeadership in Health Services, 22
-
(2019)
The Toyota Way: continuous improvement and respect for people in everything we do -
G. Ferreira, Ulisses Silva, André Costa, Silvia Pádua (2018)
The promotion of BPM and lean in the health sector: main resultsBus. Process. Manag. J., 24
-
Rachna Shah, Peter Ward (2003)
Lean manufacturing: context, practice bundles, and performanceJournal of Operations Management, 21
-
Assadej Vanichchinchai (2021)
An Analysis of hospital characteristics on lean and service qualityInternational Journal of Lean Six Sigma
-
R. Alcadipani, J. Hassard, G. Islam (2018)
'I Shot the Sheriff': Irony, Sarcasm and the Changing Nature of Workplace ResistanceIRPN: Other Management of Innovation (Topic)
-
Robert Conti, Jannis Angelis, C. Cooper, B. Faragher, C. Gill (2006)
The effects of lean production on worker job stressInternational Journal of Operations & Production Management, 26
-
Assadej Vanichchinchai (2019)
Exploring organizational contexts on lean manufacturing and supply chain relationshipJournal of Manufacturing Technology Management
-
N. Jasti, R. Kodali (2015)
Lean production: literature review and trendsInternational Journal of Production Research, 53
-
Ryan Collar, A. Shuman, Sandra Feiner, Amy McGonegal, Natalie Heidel, M. Duck, S. Mclean, J. Billi, D. Healy, C. Bradford (2012)
Lean management in academic surgery.Journal of the American College of Surgeons, 214 6
-
B. Poksinska (2010)
The Current State of Lean Implementation in Health Care: Literature ReviewQuality Management in Health Care, 19
-
Christopher Kim, David Spahlinger, Jeanne Kin, J. Billi (2006)
Lean health care: what can hospitals learn from a world-class automaker?Journal of hospital medicine, 1 3
-
(2021)
Assessing lean satisfaction: a care provider perspective -
S. Albliwi, J. Antony, Sarina Lim, T. Wiele (2014)
Critical failure factors of Lean Six Sigma: a systematic literature reviewInternational Journal of Quality & Reliability Management, 31
-
P. Danese, Valeria Manfè, P. Romano (2018)
A Systematic Literature Review on Recent Lean Research: State‐Of‐The‐Art and Future DirectionsGlobal Business Issues eJournal
-
(2019)
Revealed: countries with the best health care systems, 2019 -
J. Waring, S. Bishop (2010)
Lean healthcare: rhetoric, ritual and resistance.Social science & medicine, 71 7
-
A. Kelly, M. Bryant, Lisa Cox, D. Jolley (2007)
Improving emergency department efficiency by patient streaming to outcomes-based teams.Australian health review : a publication of the Australian Hospital Association, 31 1
-
G. Tortorella, F. Fogliatto (2014)
Method for assessing human resources management practices and organisational learning factors in a company under lean manufacturing implementationInternational Journal of Production Research, 52
-
Philip Atkinson (2004)
Creating and Implementing Lean Strategies -
Ali Alowad, P. Samaranayake, Kazi Ahsan, H. Alidrisi, A. Karim (2020)
Enhancing patient flow in emergency department (ED) using lean strategies-an integrated voice of customer and voice of process perspectiveBus. Process. Manag. J., 27
-
Muhammad Abdullah, Jegak Uli, J. Tarí (2008)
The influence of soft factors on quality improvement and performance: Perceptions from managersThe Tqm Journal, 20
-
P. Hong, A. Nahm, W. Doll (2004)
The role of project target clarity in an uncertain project environmentInternational Journal of Operations & Production Management, 24
-
Jo Drew (2007)
Beyond manufacturing: The evolution of lean production -
(2006)
Glean lean: how to use lean approach in services industries? -
Saumyaranjan Sahoo (2019)
Lean manufacturing practices and performance: the role of social and technical factorsInternational Journal of Quality & Reliability Management
-
Assadej Vanichchinchai (2019)
The Effect of Lean Manufacturing on a Supply Chain Relationship and PerformanceSustainability
-
C. Lindsay, J. Commander, P. Findlay, M. Bennie, E. Corcoran, R. Meer (2013)
‘Lean’, new technologies and employment in public health services: employees' experiences in the National Health ServiceThe International Journal of Human Resource Management, 25
-
Eberg Olsen, Trude Elisabeth (2015)
Lean - a cultural issue? -
R. Cerfolio, Douglas Minnich, B. Wei, Caroline Watson, M. Decamp (2017)
Achieving a 3-Star Society of Thoracic Surgery Lobectomy Ranking by Using Continuing Process Improvement, Lean Methodology, and Root Cause Analysis.Seminars in thoracic and cardiovascular surgery
-
Federica Costa, Leonardo Lispi, A. Staudacher, M. Rossini, Kaustav Kundu, Fabiana Cifone (2019)
How to foster Sustainable Continuous Improvement: A cause-effect relations map of Lean soft practicesOperations Research Perspectives
-
A. Owad, Mazharul Islam, P. Samaranayake, A. Karim (2022)
Relationships between patient flow problems, health care services, and patient satisfaction: an empirical investigation of the emergency departmentBus. Process. Manag. J., 28
-
A. Abdallah, Samer Dahiyat, Y. Matsui (2019)
Lean management and innovation performanceManagement Research Review
-
Pedro Paro, M. Gerolamo (2017)
Organizational culture for lean programsJournal of Organizational Change Management, 30
-
R. Cohen (2018)
Lean Methodology in Health CareChest, 154
-
B. Poksinska, Dag Swartling, Erik Drotz (2013)
The daily work of Lean leaders – lessons from manufacturing and healthcareTotal Quality Management & Business Excellence, 24
-
Gregor Bouville, David Alis (2014)
The effects of lean organizational practices on employees' attitudes and workers' health: evidence from FranceThe International Journal of Human Resource Management, 25
-
Adeel Akmal, R. Greatbanks, Jeff Foote (2020)
Lean thinking in healthcare - Findings from a systematic literature network and bibliometric analysis.Health policy
-
Ann-Kathrin Hirzel, M. Leyer, J. Moormann (2017)
The role of employee empowerment in the implementation of continuous improvement: Evidence from a case study of a financial services providerInternational Journal of Operations & Production Management, 37
-
G. Narayanamurthy, A. Gurumurthy, N. Subramanian, R. Moser (2018)
Assessing the readiness to implement lean in healthcare institutions – a case studyInternational Journal of Production Economics, 197
-
Thomas Bortolotti, Stefania Boscari, P. Danese (2015)
Successful lean implementation: Organizational culture and soft lean practicesInternational Journal of Production Economics, 160
-
R. McLean, J. Antony (2014)
Why continuous improvement initiatives fail in manufacturing environments? A systematic review of the evidenceInternational Journal of Productivity and Performance Management, 63
-
R. Holden (2011)
Lean Thinking in emergency departments: a critical review.Annals of emergency medicine, 57 3
-
B. Mcintosh, Bruce Sheppy, I. Cohen (2014)
Illusion or delusion--Lean management in the health sector.International journal of health care quality assurance, 27 6
-
S. Modgil, Sanjay Sharma (2016)
Total productive maintenance, total quality management and operational performanceJournal of Quality in Maintenance Engineering, 22
-
T. Joosten, I. Bongers, R. Janssen (2009)
Application of lean thinking to health care: issues and observationsInternational Journal for Quality in Health Care, 21
-
(2020)
Lean manufacturing and operational performance interrelationships between human-related lean practices -
Niall Piercy, Nick Rich (2009)
High quality and low cost: the lean service centreEuropean Journal of Marketing, 43
-
R. Holden, B. Karsh (2009)
A theoretical model of health information technology usage behaviour with implications for patient safetyBehaviour & Information Technology, 28
-
Erik Drotz, B. Poksinska (2014)
Lean in healthcare from employees' perspectives.Journal of health organization and management, 28 2
-
Jung Lee, K. McFadden, Min Lee, Charles Gowen (2021)
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementationInternational Journal of Production Economics, 234
-
Gregory Harris, Kyle Stone, Theodore Mayeshiba, P. Componation, P. Farrington (2014)
Transitioning from Teaching Lean Tools To Teaching Lean TransformationJournal of Enterprise Transformation, 4
-
R. Holden, A. Eriksson, Jörgen Andreasson, A. Williamsson, L. Dellve (2015)
Healthcare workers' perceptions of lean: a context-sensitive, mixed methods study in three Swedish hospitals.Applied ergonomics, 47
-
S. Bhasin (2012)
Prominent obstacles to leanInternational Journal of Productivity and Performance Management, 61
-
S. Treville, J. Antonakis (2006)
Could lean production job design be intrinsically motivating? Contextual, configurational, and levels-of-analysis issuesJournal of Operations Management, 24
-
M. Emiliani (2006)
Origins of lean management in America: The role of Connecticut businessesJournal of Management History, 12
-
M. Eaton (2010)
Why change programs failHuman Resource Management International Digest, 18
-
O. Babatunde (2020)
Mapping the implications and competencies for Industry 4.0 to hard and soft total quality managementThe Tqm Journal
-
D. Ben‐Tovim, Jane Bassham, D. Bennett, M. Dougherty, Margaret Martin, Susan O'Neill, J. Sincock, Michael Szwarcbord (2008)
Redesigning care at the Flinders Medical Centre: clinical process redesign using “lean thinking”Medical Journal of Australia, 188
-
Z. Radnor, R. Boaden (2008)
Editorial: Lean in Public Services—Panacea or Paradox?Public Money & Management, 28
-
Shradha Gupta, Monica Sharma, V. M. (2016)
Lean services: a systematic reviewInternational Journal of Productivity and Performance Management, 65
-
Alice Erthal, Marianna Frangeskou, Leonardo Marques (2020)
Cultural tensions in lean healthcare implementation: A paradox theory lensInternational Journal of Production Economics
-
Willem Salentijn, S. Beijer, J. Antony (2021)
Exploring the dark side of Lean: a systematic review of the lean factors that influence social outcomesThe Tqm Journal
-
Pamela Mazzocato, Carl Savage, M. Brommels, H. Aronsson, J. Thor (2010)
Lean thinking in healthcare: a realist review of the literatureQuality and Safety in Health Care, 19
-
Antonio D'Andreamatteo, L. Ianni, F. Lega, Massimo Sargiacomo (2015)
Lean in healthcare: A comprehensive review.Health policy, 119 9
-
Max Allway, S. Corbett (2002)
Shifting to lean service: Stealing a page from manufacturers' playbooksJournal of Organizational Excellence, 21
-
P. Hwang, David Hwang, P. Hong (2014)
Lean practices for quality results: a case illustration.International journal of health care quality assurance, 27 8
-
G. Tortorella, F. Fogliatto, M. Anzanello, G. Marodin, Mayara Garcia, Rafael Esteves (2017)
Making the value flow: application of value stream mapping in a Brazilian public healthcare organisationTotal Quality Management & Business Excellence, 28
-
P. Atkinson, E. Mukaetova-Ladinska (2012)
Nurse-led liaison mental health service for older adults: service development using lean thinking methodology.Journal of psychosomatic research, 72 4
-
M. Ballé, Anne Regnier (2007)
Lean as a learning system in a hospital ward.Leadership in health services, 20 1
-
Rasha Alkhaldi, A. Abdallah (2021)
The influence of soft and hard TQM on quality performance and patient satisfaction in health care: investigating direct and indirect effects.Journal of health organization and management, ahead-of-print ahead-of-print
-
J. Bhamu, K. Sangwan (2014)
Lean manufacturing: literature review and research issuesInternational Journal of Operations & Production Management, 34
-
Assadej Vanichchinchai (2021)
Relationships among lean, service quality expectation and performance in hospitalsInternational Journal of Lean Six Sigma
-
P. Marksberry (2011)
The Toyota Way – a quantitative approachInternational Journal of Lean Six Sigma, 2
-
R. Rathi, A. Vakharia, Mohd Shadab (2021)
Lean six sigma in the healthcare sector: A systematic literature reviewMaterials Today. Proceedings, 50
-
Aline Dresch, Douglas Veit, Pedro Lima, D. Lacerda, Dalila Collatto (2019)
Inducing Brazilian manufacturing SMEs productivity with Lean toolsInternational Journal of Productivity and Performance Management
-
Pernilla Ingelsson, A. Mårtensson (2014)
Measuring the importance and practices of Lean valuesThe Tqm Journal, 26
-
A. Chiarini (2012)
Risk management and cost reduction of cancer drugs using Lean Six Sigma toolsLeadership in Health Services, 25
-
Dávid Losonci, K. Demeter, I. Jenei (2011)
Factors influencing employee perceptions in lean transformationsInternational Journal of Production Economics, 131
-
L. Gambi, F. Lizarelli, Alex Junior, H. Boer (2020)
The impact of quality management practices on innovation: an empirical research study of Brazilian manufacturing companiesBenchmarking: An International Journal
-
M. Ershadi, N. Najafi, P. Soleimani (2019)
Measuring the impact of soft and hard total quality management factors on customer behavior based on the role of innovation and continuous improvementThe Tqm Journal, 31
-
J. Dahlgaard, Su Dahlgaard-Park (2006)
Lean Production, Six Sigma Quality, TQM and Company CultureThe Tqm Magazine, 18
-
(2020)
Medical hub in Thailand -
Zoe Radnor, M. Holweg, J. Waring (2012)
Lean in healthcare: the unfilled promise?Social science & medicine, 74 3
-
J. Worley, T. Doolen (2006)
The role of communication and management support in a lean manufacturing implementationManagement Decision, 44
-
Sven-Vegard Buer, J. Strandhagen, F. Chan (2018)
The link between Industry 4.0 and lean manufacturing: mapping current research and establishing a research agendaInternational Journal of Production Research, 56
-
Niall Piercy, Nick Rich (2015)
The relationship between lean operations and sustainable operationsInternational Journal of Operations & Production Management, 35
-
(2019)
Report on public health resource 2018 -
J. Erskine, D. Hunter, Adrian Small, C. Hicks, T. McGovern, Ed Lugsden, P. Whitty, N. Steen, M. Eccles (2013)
Leadership and transformational change in healthcare organisations: A qualitative analysis of the North East Transformation SystemHealth Services Management Research, 26
-
G. Tortorella, D. Dun, Amanda Almeida (2019)
Leadership behaviors during lean healthcare implementation: a review and longitudinal studyJournal of Manufacturing Technology Management
-
Arturo Calvo-Mora, Carolina Ruiz-Moreno, Araceli Picón-Berjoyo, Lourdes Cauzo-Bottala (2014)
Mediation effect of TQM technical factors in excellence management systemsJournal of Business Research, 67
-
Lean in public services – panacea or paradox?
Public Money and Management, 28
-
(2022)
Baldrige excellence builder: key questions for improving your organization's performance -
Christos Fotopoulos, Evangelos Psomas (2009)
The impact of “soft” and “hard” TQM elements on quality management resultsInternational Journal of Quality & Reliability Management, 26
-
Lean is a cultural issue
Management Services, 54
-
S. Cullinane, J. Bosak, P. Flood, E. Demerouti (2014)
Job design under lean manufacturing and the quality of working life: a job demands and resources perspectiveThe International Journal of Human Resource Management, 25
- Publisher
- Emerald Publishing
- Copyright
- © Emerald Publishing Limited
- ISSN
- 1463-7154
- DOI
- 10.1108/bpmj-07-2022-0328
- Publisher site
- See Article on Publisher Site
Abstract
This research aims to examine the relationships among leadership and culture, human resources and process improvement in lean hospitals from the socio-technical perspective.Design/methodology/approachThe survey instrument was developed from literature reviews, verified by experts and confirmatory factor analysis. Multiple responses were used to collect data from 473 care providers in 220 outpatient departments of Thai hospitals to improve reliability of the obtained data. Path analysis of structural equation modeling was applied to analyze the hypotheses.FindingsIt was found that human resources has a significant positive direct effect on process improvement. Leadership and culture not only has significant direct positive impacts on human resources and process improvement but also has a significant indirect positive impact on process improvement through human resources.Originality/valueThis is one of the first examples of research to present insights into the links between soft and hard factors of lean hospitals at strategic and operational levels.
Journal
Business Process Management Journal – Emerald Publishing
Published: Mar 15, 2023
Keywords: Lean healthcare; Socio-technical system; Soft factor; Hard factor