This study investigated the relationships of emotional intelligenceempathy and social skillsof supervisors to the effectiveness of their leader role. Questionnaire data on emotional intelligence were collected in four countries U.S., Greece, China, and Bangladesh, N 1,184 dyads from employed MBA students observers, but the data on the effectiveness of leader role were collected from the colleagues of MBA students who had the same supervisor. Responses from each dyad were matched. Data analysis showed that empathy was a mediator of the relationship between social skills and the effectiveness of leader role in the U.S., Greece, and Bangladesh, but not in China. Implications for management, directions for future research, and limitations of the study are discussed.
International Journal of Organizational Analysis – Emerald Publishing
Published: Apr 1, 2005