Reports the results of an attempt to ascertain the status of total quality management (TQM) in Hong Kong and southern China. Begins with a general introduction to manufacturing in the region. Information on the general awareness and status of TQM was collected using a combination of interviews, case studies, and a survey. Results indicate that TQM is now a widely accepted approach in the region, its benefits mainly seen in terms of improved customer/supplier relationships. However, there is a perception that TQM must necessarily lead to an increase in costs‐the penalty to be paid for its benefits.
Training for Quality – Emerald Publishing
Published: Jun 1, 1995
Keywords: Benefits; Hong Kong; Manufacturing; Southern China; Surveys; TQM