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Regional review of TQM in Hong Kong and southern China

Regional review of TQM in Hong Kong and southern China Reports the results of an attempt to ascertain the status of total quality management (TQM) in Hong Kong and southern China. Begins with a general introduction to manufacturing in the region. Information on the general awareness and status of TQM was collected using a combination of interviews, case studies, and a survey. Results indicate that TQM is now a widely accepted approach in the region, its benefits mainly seen in terms of improved customer/supplier relationships. However, there is a perception that TQM must necessarily lead to an increase in costs‐the penalty to be paid for its benefits. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Training for Quality Emerald Publishing

Regional review of TQM in Hong Kong and southern China

Training for Quality , Volume 3 (2): 4 – Jun 1, 1995

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Publisher
Emerald Publishing
Copyright
Copyright © 1995 MCB UP Ltd. All rights reserved.
ISSN
0968-4875
DOI
10.1108/09684879510087468
Publisher site
See Article on Publisher Site

Abstract

Reports the results of an attempt to ascertain the status of total quality management (TQM) in Hong Kong and southern China. Begins with a general introduction to manufacturing in the region. Information on the general awareness and status of TQM was collected using a combination of interviews, case studies, and a survey. Results indicate that TQM is now a widely accepted approach in the region, its benefits mainly seen in terms of improved customer/supplier relationships. However, there is a perception that TQM must necessarily lead to an increase in costs‐the penalty to be paid for its benefits.

Journal

Training for QualityEmerald Publishing

Published: Jun 1, 1995

Keywords: Benefits; Hong Kong; Manufacturing; Southern China; Surveys; TQM

References