Reflections on developing an assistive technology/telecare service as a model for change management, creative thinking and workforce development

Reflections on developing an assistive technology/telecare service as a model for change... This paper explores the wider significance that the development of telecare services has for social care in addition to supporting people to remain independent at home. It considers the impact of this particular development as a model for change management and as a model for developing a social care workforce ‘fit for the future’. The paper takes a whole‐systems, integrated approach to service development and highlights important issues such as infrastructure, management, the capacity to innovate and workforce development. The paper emphasises that the development of new skills and new ways of thinking are even more important than the technology itself and that partnership is an essential ingredient for success. The context and content of this paper are informed and influenced by the experience of developing a new worker role, the assistive technology support worker, in Norfolk; and from the experience of designing and implementing a successful county‐wide technology‐based service. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Housing, Care and Support Emerald Publishing

Reflections on developing an assistive technology/telecare service as a model for change management, creative thinking and workforce development

Housing, Care and Support, Volume 11 (4): 9 – Dec 1, 2008

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Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
1460-8790
DOI
10.1108/14608790200800033
Publisher site
See Article on Publisher Site

Abstract

This paper explores the wider significance that the development of telecare services has for social care in addition to supporting people to remain independent at home. It considers the impact of this particular development as a model for change management and as a model for developing a social care workforce ‘fit for the future’. The paper takes a whole‐systems, integrated approach to service development and highlights important issues such as infrastructure, management, the capacity to innovate and workforce development. The paper emphasises that the development of new skills and new ways of thinking are even more important than the technology itself and that partnership is an essential ingredient for success. The context and content of this paper are informed and influenced by the experience of developing a new worker role, the assistive technology support worker, in Norfolk; and from the experience of designing and implementing a successful county‐wide technology‐based service.

Journal

Housing, Care and SupportEmerald Publishing

Published: Dec 1, 2008

Keywords: Assistive technology/telecare; Creative thinking; Change management; Workforce development; Partnership

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