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Reference service and resources in the age of instant messaging

Reference service and resources in the age of instant messaging Purpose – The purpose of this paper is to outline the use of instant messaging for communications. Design/methodology/approach – The paper describes studies carried out regarding the service, staffing, and economic and technological aspects of instant messaging Findings – Instant messaging was found to be a useful tool in helping to find relevant information to enquiries. Originality/value – The paper shows how developments in software and internet connections have made instant messaging a useful tool. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Reference Reviews Emerald Publishing

Reference service and resources in the age of instant messaging

Reference Reviews , Volume 21 (2): 2 – Feb 20, 2007

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Publisher
Emerald Publishing
Copyright
Copyright © 2007 Emerald Group Publishing Limited. All rights reserved.
ISSN
0950-4125
DOI
10.1108/09504120710728491
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to outline the use of instant messaging for communications. Design/methodology/approach – The paper describes studies carried out regarding the service, staffing, and economic and technological aspects of instant messaging Findings – Instant messaging was found to be a useful tool in helping to find relevant information to enquiries. Originality/value – The paper shows how developments in software and internet connections have made instant messaging a useful tool.

Journal

Reference ReviewsEmerald Publishing

Published: Feb 20, 2007

Keywords: Communication; Reference services; Internet

References