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Reaching in

Reaching in Focuses on the importance of providing internal customer services to library staff and student assistants, by encouraging recommendations and suggestions for service improvements. By doing so, a positive impact can result and a clearer message can be delivered to external constituencies. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Reference Services Review Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0090-7324
DOI
10.1108/00907320410537621
Publisher site
See Article on Publisher Site

Abstract

Focuses on the importance of providing internal customer services to library staff and student assistants, by encouraging recommendations and suggestions for service improvements. By doing so, a positive impact can result and a clearer message can be delivered to external constituencies.

Journal

Reference Services ReviewEmerald Publishing

Published: Jun 1, 2004

Keywords: Customer service management; Libraries; Employees participation; Communication; Human resource management

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