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Re‐engineering: using the customer as a unifying factor

Re‐engineering: using the customer as a unifying factor This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09684879610112846. When citing the article, please cite: D. Keith Denton, (1996), ―Re-engineering: using the customer as a unifying factor‖, Training for Quality, Vol. 4 Iss: 1, pp. 32 - 36. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Training for Quality Emerald Publishing

Re‐engineering: using the customer as a unifying factor

Training for Quality , Volume 4 (3): 5 – Sep 1, 1996

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Publisher
Emerald Publishing
Copyright
Copyright © 1996 MCB UP Ltd. All rights reserved.
ISSN
0968-4875
DOI
10.1108/09684879610367619
Publisher site
See Article on Publisher Site

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09684879610112846. When citing the article, please cite: D. Keith Denton, (1996), ―Re-engineering: using the customer as a unifying factor‖, Training for Quality, Vol. 4 Iss: 1, pp. 32 - 36.

Journal

Training for QualityEmerald Publishing

Published: Sep 1, 1996

Keywords: Corporate culture; Customer satisfaction; Customer service; Employees; Empowerment

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