This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09684879610112846. When citing the article, please cite: D. Keith Denton, (1996), ―Re-engineering: using the customer as a unifying factor‖, Training for Quality, Vol. 4 Iss: 1, pp. 32 - 36.
Training for Quality – Emerald Publishing
Published: Sep 1, 1996
Keywords: Corporate culture; Customer satisfaction; Customer service; Employees; Empowerment