Re‐engineering business processes through application service providers Challenges, issues and complexities

Re‐engineering business processes through application service providers Challenges, issues and... The quest for service excellence and competitive edge by firms result in the constant search for effective process and information systems management methods. The recent emergence of the application service provision (ASP) business model has promised firms remote‐access to industry robust business processes and “best of breed” enterprise applications on a rental basis. This paper examines how the ASP business model facilitates business process and information systems improvements in firms through effective process management. This is pursued through a review of relevant literature and empirical evidence gathered from a case study‐based investigation in six firms in the UK. By examining the features of remote application and business process outsourcing in the context of business process management, this paper outlines how firms can improve their business and IT performance. Findings from empirical evidence are used to substantiate the arguments and suggest areas for future research. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Business Process Management Journal Emerald Publishing

Re‐engineering business processes through application service providers Challenges, issues and complexities

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Publisher
Emerald Publishing
Copyright
Copyright © 2003 MCB UP Ltd. All rights reserved.
ISSN
1463-7154
DOI
10.1108/14637150310506693
Publisher site
See Article on Publisher Site

Abstract

The quest for service excellence and competitive edge by firms result in the constant search for effective process and information systems management methods. The recent emergence of the application service provision (ASP) business model has promised firms remote‐access to industry robust business processes and “best of breed” enterprise applications on a rental basis. This paper examines how the ASP business model facilitates business process and information systems improvements in firms through effective process management. This is pursued through a review of relevant literature and empirical evidence gathered from a case study‐based investigation in six firms in the UK. By examining the features of remote application and business process outsourcing in the context of business process management, this paper outlines how firms can improve their business and IT performance. Findings from empirical evidence are used to substantiate the arguments and suggest areas for future research.

Journal

Business Process Management JournalEmerald Publishing

Published: Dec 1, 2003

Keywords: Information systems; Suppliers; Business planning; Worldwide web; United Kingdom

References

  • Frameworks for understanding business process re‐engineering
    Child, S.J.; Maull, R.S.; Bennett, J.
  • The supply‐side of IT outsourcing: the trend towards mergers, acquisitions and joint ventures
    Currie, W.
  • Exploring ASP as sourcing strategy: theoretical perspectives, propositions for practice
    Kern, T.; Kreijger, J.; Willcocks, L.
  • Outsourcing: a key to controlling escalating IT costs?
    Takac, P.F.

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