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Rapid e‐learning transforms training delivery at Everyday Financial Solutions Award‐winning business reports improved employee retention and development

Rapid e‐learning transforms training delivery at Everyday Financial Solutions Award‐winning... Purpose – The paper aims to reveal how rapid e‐learning technologies are allowing organizations to introduce e‐learning into situations where inflexibility and cost would have previously precluded their use. Design/methodology/approach – The paper provides a case study of Everyday Financial Solutions (EFS) which, together with Atlantic Link Ltd, won a UK National Training Award based on its experience in implementing e‐learning using rapid e‐learning authoring tools. Findings – The case study reveals that induction training is now e‐learning based as is Financial Services Authority compliance training. EFS invested around £60,000 in products and induction training, but in two years since 2005 it is estimated that the reduction in design and delivery durations has saved £127,000. In addition, the need to create training environments has been removed and EFS training has saved more than £500,000 in IT effort. Practical implications – The paper describes how the success of the training is being shown throughout the business in improved staff retention and development. Originality/value – The paper argues that the flexibility of self‐authored e‐learning means that EFS has a considerable competitive advantage when bidding for third‐party work. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Human Resource Management International Digest Emerald Publishing

Rapid e‐learning transforms training delivery at Everyday Financial Solutions Award‐winning business reports improved employee retention and development

Human Resource Management International Digest , Volume 16 (2): 3 – Mar 21, 2008

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Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
0967-0734
DOI
10.1108/09670730810860717
Publisher site
See Article on Publisher Site

Abstract

Purpose – The paper aims to reveal how rapid e‐learning technologies are allowing organizations to introduce e‐learning into situations where inflexibility and cost would have previously precluded their use. Design/methodology/approach – The paper provides a case study of Everyday Financial Solutions (EFS) which, together with Atlantic Link Ltd, won a UK National Training Award based on its experience in implementing e‐learning using rapid e‐learning authoring tools. Findings – The case study reveals that induction training is now e‐learning based as is Financial Services Authority compliance training. EFS invested around £60,000 in products and induction training, but in two years since 2005 it is estimated that the reduction in design and delivery durations has saved £127,000. In addition, the need to create training environments has been removed and EFS training has saved more than £500,000 in IT effort. Practical implications – The paper describes how the success of the training is being shown throughout the business in improved staff retention and development. Originality/value – The paper argues that the flexibility of self‐authored e‐learning means that EFS has a considerable competitive advantage when bidding for third‐party work.

Journal

Human Resource Management International DigestEmerald Publishing

Published: Mar 21, 2008

Keywords: Computer‐based learning; Flexible labour; Retention; Call centres; Retailing

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