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Quest 123: a benchmarking system for technology assessment at NASA

Quest 123: a benchmarking system for technology assessment at NASA Technology assessment is a difficult task at the Mission Control Center (MCC). The difficulty is inherent in the unavailability of structured information and exacerbated by the lack of a systematic assessment process. New technology deployment to the MCC requires testing and certification in three labs: Quest 1, 2, and 3. The Mission Control Center Systems (MCCS) architecture team, a multidisciplinary group of MCC experts and scientists is chartered to redefine the next generation of MCCS by developing a systematic process to assess and certify new technologies. Quest 123 is a benchmarking tool that was successfully implemented at the Johnson Space Center to assess and certify new technology initiatives for each lab before final deployment to the MCC. Quest 123 integrates the analytic hierarchy process with an additive multi‐criteria decision‐making model into a dynamic benchmarking framework. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Benchmarking: An International Journal Emerald Publishing

Quest 123: a benchmarking system for technology assessment at NASA

Madjid Tavana
Benchmarking: An International Journal , Volume 11 (4): 15 – Aug 1, 2004
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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
1463-5771
DOI
10.1108/14635770410546773
Publisher site
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Abstract

Technology assessment is a difficult task at the Mission Control Center (MCC). The difficulty is inherent in the unavailability of structured information and exacerbated by the lack of a systematic assessment process. New technology deployment to the MCC requires testing and certification in three labs: Quest 1, 2, and 3. The Mission Control Center Systems (MCCS) architecture team, a multidisciplinary group of MCC experts and scientists is chartered to redefine the next generation of MCCS by developing a systematic process to assess and certify new technologies. Quest 123 is a benchmarking tool that was successfully implemented at the Johnson Space Center to assess and certify new technology initiatives for each lab before final deployment to the MCC. Quest 123 integrates the analytic hierarchy process with an additive multi‐criteria decision‐making model into a dynamic benchmarking framework.

Journal

Benchmarking: An International Journal – Emerald Publishing

Published: Aug 1, 2004

Keywords: Benchmarking; Decision making; Analytical hierarchy process; Project management

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