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Quality US winners

Quality US winners In this article The TQM Magazine profiles the 1990 US Malcolm Baldrige winners. All four winners, Federal Express, Cadillac, IBM Rochester, and Wallace, have one common goal increasing customer satisfaction. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

Quality US winners

The TQM Magazine , Volume 3 (1) – Jan 1, 1991

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0954-478X
DOI
10.1108/eb059509
Publisher site
See Article on Publisher Site

Abstract

In this article The TQM Magazine profiles the 1990 US Malcolm Baldrige winners. All four winners, Federal Express, Cadillac, IBM Rochester, and Wallace, have one common goal increasing customer satisfaction.

Journal

The TQM MagazineEmerald Publishing

Published: Jan 1, 1991

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