Quality Training: The Key to Quality Improvement

Quality Training: The Key to Quality Improvement Argues that organizations are in the midst of a competitive revolution and quality improvement is an important factor in the quest to remain competitive. Companies are realizing they need to initiate a quality improvement programme and that training is a critical variable in the success of that programme. Improvement involves change, and training prepares employees for the change by providing the skills needed to work as a team member, communicate effectively, and identify and solve problems. A quality training programme requires certain elements for it to be successful: a change in the company’s culture; support of top management; a strategy to guide the company; communicating to employees the reason for quality improvement and how the change will affect them; providing the proper training and providing it at the proper time; and evaluating the training process. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Training for Quality Emerald Publishing

Quality Training: The Key to Quality Improvement

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Publisher
Emerald Publishing
Copyright
Copyright © 1994 MCB UP Ltd. All rights reserved.
ISSN
0968-4875
DOI
10.1108/09684879410064338
Publisher site
See Article on Publisher Site

Abstract

Argues that organizations are in the midst of a competitive revolution and quality improvement is an important factor in the quest to remain competitive. Companies are realizing they need to initiate a quality improvement programme and that training is a critical variable in the success of that programme. Improvement involves change, and training prepares employees for the change by providing the skills needed to work as a team member, communicate effectively, and identify and solve problems. A quality training programme requires certain elements for it to be successful: a change in the company’s culture; support of top management; a strategy to guide the company; communicating to employees the reason for quality improvement and how the change will affect them; providing the proper training and providing it at the proper time; and evaluating the training process.

Journal

Training for QualityEmerald Publishing

Published: Aug 1, 1994

Keywords: Kaizen; Organizational change; Quality; Skills; TQM; Training

References

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