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Quality through leadership

Quality through leadership Discusses part one of a twopart series, concerning a research project in British Telecom aimed at the problem of how to get Quality into the culture of the business, and which focused on training managers in leadership behaviours, identified and perceived as important by the managers themselves. Describes the implementation of the project and then identifies behaviours. Outlines the results and suggests a number of steps which will need to occur for quality to be engrained into a company culture. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

Quality through leadership

Managing Service Quality , Volume 1 (2): 4 – Feb 1, 1991

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/EUM0000000003127
Publisher site
See Article on Publisher Site

Abstract

Discusses part one of a twopart series, concerning a research project in British Telecom aimed at the problem of how to get Quality into the culture of the business, and which focused on training managers in leadership behaviours, identified and perceived as important by the managers themselves. Describes the implementation of the project and then identifies behaviours. Outlines the results and suggests a number of steps which will need to occur for quality to be engrained into a company culture.

Journal

Managing Service QualityEmerald Publishing

Published: Feb 1, 1991

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