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Quality‐Sustainable Way to Business Excellence

Quality‐Sustainable Way to Business Excellence Quality is distinguished from the other important management indicators, cost and profitability, by the features of its far longer history and of common concern to both manufacturer and customer. We may say from this that quality has a far more human aspect than either cost or profitability. We stress the importance of establishing “quality culture”. But we do not commonly use the terms of “cost culture” or “productivity culture”. In addition, we know from our experiences that improving quality by creative methods can lead to lower cost and higher productivity, although the converse is not necessarily true. In the Maslow’s hierarchy of human needs, it is known that the character of human needs changes from extrinsic and material oens at lower levels to intrinsic and mental or spiritual ones at higher levels. We know from our experience that employee satisfaction is closely linked with quality, which is of more human nature and can further be deployed into the detailed elements of quality. The leaders and managers should positively display leadership and respond to the efforts of the subordinates. Without these maangerial leadership and efforts, it is almost impossible to provide essential and true customer satisfaction. They are the indispensable elements for business excellence. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Asian Journal on Quality Emerald Publishing

Quality‐Sustainable Way to Business Excellence

Asian Journal on Quality , Volume 3 (2): 12 – Aug 21, 2002

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Publisher
Emerald Publishing
Copyright
Copyright © 2002 MCB UP Ltd. All rights reserved.
ISSN
1598-2688
DOI
10.1108/15982688200200014
Publisher site
See Article on Publisher Site

Abstract

Quality is distinguished from the other important management indicators, cost and profitability, by the features of its far longer history and of common concern to both manufacturer and customer. We may say from this that quality has a far more human aspect than either cost or profitability. We stress the importance of establishing “quality culture”. But we do not commonly use the terms of “cost culture” or “productivity culture”. In addition, we know from our experiences that improving quality by creative methods can lead to lower cost and higher productivity, although the converse is not necessarily true. In the Maslow’s hierarchy of human needs, it is known that the character of human needs changes from extrinsic and material oens at lower levels to intrinsic and mental or spiritual ones at higher levels. We know from our experience that employee satisfaction is closely linked with quality, which is of more human nature and can further be deployed into the detailed elements of quality. The leaders and managers should positively display leadership and respond to the efforts of the subordinates. Without these maangerial leadership and efforts, it is almost impossible to provide essential and true customer satisfaction. They are the indispensable elements for business excellence.

Journal

Asian Journal on QualityEmerald Publishing

Published: Aug 21, 2002

Keywords: Business excellence; Customer satisfaction; Employee satisfaction; Process improvement; Quality culture

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