Contends that while “empowerment” is a commonly used term, it is not defined operationally in the context of Deming’s theory of management (called “the system of profound knowledge”). Aims to define empowerment operationally in the context of Deming’s theory of management and to suggest a method by which to put it into practice.
International Journal of Quality Science – Emerald Publishing
Published: Dec 1, 1996
Keywords: Deming; Empowerment; Process efficiency; Process innovation; Quality
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