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Quality Management in the Hospitality Industry Part 2. Applications, Systems and Techniques

Quality Management in the Hospitality Industry Part 2. Applications, Systems and Techniques Reviews the development of systems and techniques in thehospitality industry. Describes the transfer of quality managementapplications from the manufacturing sector to hospitality and discussestheir further development to cope with the diverse, tangibleintangibleproduct mix. Also deals with the repertoire of techniques which havegrown up within the industry. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Contemporary Hospitality Management Emerald Publishing

Quality Management in the Hospitality Industry Part 2. Applications, Systems and Techniques

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0959-6119
DOI
10.1108/09596119210018855
Publisher site
See Article on Publisher Site

Abstract

Reviews the development of systems and techniques in thehospitality industry. Describes the transfer of quality managementapplications from the manufacturing sector to hospitality and discussestheir further development to cope with the diverse, tangibleintangibleproduct mix. Also deals with the repertoire of techniques which havegrown up within the industry.

Journal

International Journal of Contemporary Hospitality ManagementEmerald Publishing

Published: Apr 1, 1992

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