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Managing Quality: The Strategic and Competitive Edge
- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2000 MCB UP Ltd. All rights reserved.
- ISSN
- 0265-671X
- DOI
- 10.1108/02656710010300144
- Publisher site
- See Article on Publisher Site
Abstract
This paper assesses the current knowledge and perceived needs of the key actors in quality management in Russia and examines various strategies for change, in the context of both present Western thinking and the local economic situation and cultural traditions. Three quality management approaches already tested in Russia, namely, third party certification, self-assessment and a Russian/Western hybrid model, all have significant drawbacks. The priority must be for the creation of an educational and institutional infrastructure for quality management. The conclusions in this paper are also relevant to the other republics of the former Soviet Union and East European countries.
Journal
International Journal of Quality & Reliability Management – Emerald Publishing
Published: Feb 1, 2000
Keywords: Quality; Management; Implementation; Russia