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Many enterprises didn’t ask to involve the module of Quality Management in ERP system, even an enterprise having implemented ERP successfully thought about to implement Quality Information System (QIS) again. A lot of quality information provided by ERP system is wasting. The key of resolving this problem is Quality Process Reengineering based on the modern quality management customer‐oriented and process‐oriented. But at first, quality functions, not only during the conentional manufacturing process but also purchasing and sales & distribution process, must be identified. Then relationship between quality management and these processes will be made clear.
Asian Journal on Quality – Emerald Publishing
Published: Apr 17, 2002
Keywords: Quality management; Enterprise resource planning (ERP); Quality process reengineering
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