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Quality Instruments for Defining Authority

Quality Instruments for Defining Authority Defining authority is a topic of current interest in quality management. The problem of insuffient definitions of authority appears in different forms: overlap in authority, a hiatus in the division of authority, insufficient balance between responsibility and authority, etc. Defines the concepts of structure, hierarchy, responsibility and authority. Describes managerial method to define authority: the TRA‐session (TRA = task, responsibility and authority). The TRA‐session is a method where, at a team meeting, the authority divisions for over 200 responsibility areas are discussed. For each responsibility area it is indicated who is/are authorized to take decisions and who is/are authorized to give advice. In the TRA‐session management is encouraged to delegate authority. Gives an illustration to show what the authority division concerning product development could look like. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Training for Quality Emerald Publishing

Quality Instruments for Defining Authority

Training for Quality , Volume 2 (1): 9 – Apr 1, 1994

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Publisher
Emerald Publishing
Copyright
Copyright © 1994 MCB UP Ltd. All rights reserved.
ISSN
0968-4875
DOI
10.1108/09684879410056184
Publisher site
See Article on Publisher Site

Abstract

Defining authority is a topic of current interest in quality management. The problem of insuffient definitions of authority appears in different forms: overlap in authority, a hiatus in the division of authority, insufficient balance between responsibility and authority, etc. Defines the concepts of structure, hierarchy, responsibility and authority. Describes managerial method to define authority: the TRA‐session (TRA = task, responsibility and authority). The TRA‐session is a method where, at a team meeting, the authority divisions for over 200 responsibility areas are discussed. For each responsibility area it is indicated who is/are authorized to take decisions and who is/are authorized to give advice. In the TRA‐session management is encouraged to delegate authority. Gives an illustration to show what the authority division concerning product development could look like.

Journal

Training for QualityEmerald Publishing

Published: Apr 1, 1994

Keywords: Authority; ISO 9000; Quality; Training

References