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Quality initiatives, quality awards and performance; contingency effect

Quality initiatives, quality awards and performance; contingency effect This paper aims to explore the contingency effect of winning a specific Indian quality award (QA) on the correlation between interacting quality initiatives (QI) and QA with performance measures (PM) during the continuous improvement (CI) journey of Indian organizations.Design/methodology/approachData collected from a survey were followed by validity and reliability analyzes of the instrument. Hypotheses were tested using Spearman’s correlation test and Fisher’s Z-test.FindingsSimilarities and differences among four Indian QA in terms of PM affected by the interacting QI and QA models during different phases of CI journey were identified.Practical implicationsPreliminary identification of PM that realistically reflected the adoption of QI and QA models during different phases of the CI journey.Originality/valueThis study attempts to fill the gap of scarce holistic studies on the interacting QI and QA as they affect the PM through the CI journey of organizations. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Measuring Business Excellence Emerald Publishing

Quality initiatives, quality awards and performance; contingency effect

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References (25)

Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1368-3047
DOI
10.1108/mbe-11-2018-0090
Publisher site
See Article on Publisher Site

Abstract

This paper aims to explore the contingency effect of winning a specific Indian quality award (QA) on the correlation between interacting quality initiatives (QI) and QA with performance measures (PM) during the continuous improvement (CI) journey of Indian organizations.Design/methodology/approachData collected from a survey were followed by validity and reliability analyzes of the instrument. Hypotheses were tested using Spearman’s correlation test and Fisher’s Z-test.FindingsSimilarities and differences among four Indian QA in terms of PM affected by the interacting QI and QA models during different phases of CI journey were identified.Practical implicationsPreliminary identification of PM that realistically reflected the adoption of QI and QA models during different phases of the CI journey.Originality/valueThis study attempts to fill the gap of scarce holistic studies on the interacting QI and QA as they affect the PM through the CI journey of organizations.

Journal

Measuring Business ExcellenceEmerald Publishing

Published: Oct 15, 2019

Keywords: Quality initiatives; Quality awards; Performance measures; Mutual influence

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