Quality information systems and quality management a reference model and associated measures for empirical research

Quality information systems and quality management a reference model and associated measures for... Develops the theory on the role of information systems within quality management. Proposes a reference model for the study of quality information systems within quality management. The model includes three dimensions: quality management practices, quality information systems (distinguishing between information flows and information technologies) and quality performance. Proposes associated measures. Measures validity, and tests reliability on a sample of 34 manufacturing plants, with more than 100 employees, in the electronics, machinery and auto‐supplier industries. Also tests construct validity and internal consistency of model dimensions. The results show that the measures are valid and reliable and the model dimensions are valid constructs with a good internal consistency. The model proposed and the associated measures can therefore be used to study the relationships between quality management practices, quality information systems and quality performance. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Industrial Management & Data Systems Emerald Publishing

Quality information systems and quality management a reference model and associated measures for empirical research

Industrial Management & Data Systems, Volume 95 (2): 9 – Mar 1, 1995

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Publisher
Emerald Publishing
Copyright
Copyright © 1995 MCB UP Ltd. All rights reserved.
ISSN
0263-5577
DOI
10.1108/02635579510082502
Publisher site
See Article on Publisher Site

Abstract

Develops the theory on the role of information systems within quality management. Proposes a reference model for the study of quality information systems within quality management. The model includes three dimensions: quality management practices, quality information systems (distinguishing between information flows and information technologies) and quality performance. Proposes associated measures. Measures validity, and tests reliability on a sample of 34 manufacturing plants, with more than 100 employees, in the electronics, machinery and auto‐supplier industries. Also tests construct validity and internal consistency of model dimensions. The results show that the measures are valid and reliable and the model dimensions are valid constructs with a good internal consistency. The model proposed and the associated measures can therefore be used to study the relationships between quality management practices, quality information systems and quality performance.

Journal

Industrial Management & Data SystemsEmerald Publishing

Published: Mar 1, 1995

Keywords: Organizational performance; Information systems; Information technology; Internal communications; Italy; Manufacturing industry; Models; Quality control; Quality management; Quality systems; Theory

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