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Quality in university student administration: stakeholder conceptions

Quality in university student administration: stakeholder conceptions This paper examines the varying experiences of quality amongst key stakeholders (those who have an interest in, an impact on or are users of) in faculty student administration in an Australian university and proposes a framework for understanding quality in this context. Data were obtained using a qualitative phenomenographic research approach and collected through 42 face‐to‐face interviews with key stakeholders (students, parents, administrative staff, academic staff, executive officers, domestic partners, offshore partners and a careers adviser). Data were categorised into eight conceptions which represent stakeholders' understanding of quality. The relationships between the conceptions are discussed and represented diagrammatically to form a new understanding of quality in faculty student administration. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Quality Assurance in Education Emerald Publishing

Quality in university student administration: stakeholder conceptions

Peter Shanahan; Rod Gerber
Quality Assurance in Education , Volume 12 (4): 9 – Dec 1, 2004
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References (31)

Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0968-4883
DOI
10.1108/09684880410561578
Publisher site
See Article on Publisher Site

Abstract

This paper examines the varying experiences of quality amongst key stakeholders (those who have an interest in, an impact on or are users of) in faculty student administration in an Australian university and proposes a framework for understanding quality in this context. Data were obtained using a qualitative phenomenographic research approach and collected through 42 face‐to‐face interviews with key stakeholders (students, parents, administrative staff, academic staff, executive officers, domestic partners, offshore partners and a careers adviser). Data were categorised into eight conceptions which represent stakeholders' understanding of quality. The relationships between the conceptions are discussed and represented diagrammatically to form a new understanding of quality in faculty student administration.

Journal

Quality Assurance in Education – Emerald Publishing

Published: Dec 1, 2004

Keywords: Quality; Perception; Universities

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