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Quality in a Multinational IT Services Company: Hard‐earned Experiences

Quality in a Multinational IT Services Company: Hard‐earned Experiences The information technology industry is gradually coming to realize that it is not immune from the commercial pressures which, traditionally, have been the major drivers towards quality products and services. But the pressures differ from one type of operation to another, from one part of an organization to another and, certainly, from one country to another. Describes how these issues have been addressed, consolidated and internally marketed in order to maintain the momentum towards a quality culture. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Training for Quality Emerald Publishing

Quality in a Multinational IT Services Company: Hard‐earned Experiences

Training for Quality , Volume 2 (2): 5 – Aug 1, 1994

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Publisher
Emerald Publishing
Copyright
Copyright © 1994 MCB UP Ltd. All rights reserved.
ISSN
0968-4875
DOI
10.1108/EUM0000000004313
Publisher site
See Article on Publisher Site

Abstract

The information technology industry is gradually coming to realize that it is not immune from the commercial pressures which, traditionally, have been the major drivers towards quality products and services. But the pressures differ from one type of operation to another, from one part of an organization to another and, certainly, from one country to another. Describes how these issues have been addressed, consolidated and internally marketed in order to maintain the momentum towards a quality culture.

Journal

Training for QualityEmerald Publishing

Published: Aug 1, 1994

Keywords: Awards; European Foundation for Quality Management Award; Information industry; Information technology; ISO 9000; Multinationals; Organizations; Quality; SEMA Group

References