The information technology industry is gradually coming to realize that it is not immune from the commercial pressures which, traditionally, have been the major drivers towards quality products and services. But the pressures differ from one type of operation to another, from one part of an organization to another and, certainly, from one country to another. Describes how these issues have been addressed, consolidated and internally marketed in order to maintain the momentum towards a quality culture.
Training for Quality – Emerald Publishing
Published: Aug 1, 1994
Keywords: Awards; European Foundation for Quality Management Award; Information industry; Information technology; ISO 9000; Multinationals; Organizations; Quality; SEMA Group