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10.1097/00004010-199704000-00009
- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
- ISSN
- 0952-6862
- DOI
- 10.1108/09526860410557589
- Publisher site
- See Article on Publisher Site
Abstract
This paper describes several approaches for implementing quality improvement initiatives to improve patient satisfaction, which enables health‐care organizations to position themselves for success in today's global and increasingly competitive environment. Specifically, measuring the views of patients, improving patient satisfaction through a community‐wide effort, and using a Six Sigma program are discussed. Each of these programs can be an effective mechanism for quality improvement. A key component to quality improvement techniques involves collaborative efforts by all health‐care professionals and managers as they seek to increase patient satisfaction.
Journal
International Journal of Health Care Quality Assurance – Emerald Publishing
Published: Oct 1, 2004
Keywords: Patients; Customer satisfaction; Quality improvement