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Quality health care

Quality health care Describes how a Bristolbased health authority has established its own TQM approach for continuous improvement of patient care and customer service. Presents the components of their TQM strategy Towards Total Quality, together with the key opportunities and obstacles inherent in implementing TQM. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529110028904
Publisher site
See Article on Publisher Site

Abstract

Describes how a Bristolbased health authority has established its own TQM approach for continuous improvement of patient care and customer service. Presents the components of their TQM strategy Towards Total Quality, together with the key opportunities and obstacles inherent in implementing TQM.

Journal

Managing Service QualityEmerald Publishing

Published: Jun 1, 1991

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