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Quality failure costs in civil engineering projects

Quality failure costs in civil engineering projects A methodology was developed to measure cost of quality failures in two major road projects, largely based upon a work-shadowing method. Shows how the initial data were collected and categorised into definable groups and how the costs were estimated for each of these categories. The findings suggest that, if the projects examined are typical, the cost of failures may be a significant percentage of total costs, and that conventional means of identifying them may not be reliable. Moreover, the costs will not be easy to eradicate without widespread changes in attitudes and norms of behaviour within the industry and improved managerial co-ordination of activities throughout the supply chain. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality & Reliability Management Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0265-671X
DOI
10.1108/02656710010298544
Publisher site
See Article on Publisher Site

Abstract

A methodology was developed to measure cost of quality failures in two major road projects, largely based upon a work-shadowing method. Shows how the initial data were collected and categorised into definable groups and how the costs were estimated for each of these categories. The findings suggest that, if the projects examined are typical, the cost of failures may be a significant percentage of total costs, and that conventional means of identifying them may not be reliable. Moreover, the costs will not be easy to eradicate without widespread changes in attitudes and norms of behaviour within the industry and improved managerial co-ordination of activities throughout the supply chain.

Journal

International Journal of Quality & Reliability ManagementEmerald Publishing

Published: Jun 1, 2000

Keywords: Cost of quality; Project management; Civil engineering

References