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- Publisher
- Emerald Publishing
- Copyright
- Copyright © Emerald Group Publishing Limited
- ISSN
- 0952-6862
- DOI
- 10.1108/EUM0000000002022
- Publisher site
- See Article on Publisher Site
Abstract
The article discusses the use of a systematic approach to quality as an essential prerequisite for any health authoritys purchases of health care for its resident population, and also outlines the West Dorset philosophy, describing the implementation of a quality assurance programme under the following headings Standards Definition Auditing and Monitoring Standards Service Review and Improved Resource Use Customer Care Outcomes of Care and Organisational Audit and Accreditation. It summarises two recent and ongoing initiatives, Seeking Consumer Views and Asking GPs about Strengths and Weaknesses of Local Health Services.
Journal
International Journal of Health Care Quality Assurance – Emerald Publishing
Published: Feb 1, 1991