PurposeThe purpose of this paper is to identify the factors that generate public value in e-government services through emerging technologies and to answer the following question: Which are the factors that generate public value, in the e-government services, through emerging technologies?Design/methodology/approachBased on a multivariate linear regression model, the author tests the public value of e-government services through emerging technologies in the metropolitan area of the Toluca Valley. Five factors are evaluated to understand public value: anti-corruption strategies, access to public information, transparency platforms, social media and service kiosks.FindingsSmart strategies and technologies must be guided by the generation of public value through anti-corruption strategies, open data, access to information and data privacy. The efforts of governments should focus on avoiding corruption, making government transparent, opening data and correct handling of information privacy. Technology is an important mechanism to boost public value generation.Research limitations/implicationsMexico is a developing country, and there are very few emerging technologies implemented in e-Government.Practical implicationsThe results are important to identify good practices for the generation of public value in the e-Government area.Originality/valueThe study of emerging technologies is a new area in government, and this paper studies the generation of public value through emerging technologies in a developing country.
International Journal of Public Sector Management – Emerald Publishing
Published: Jul 8, 2019
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