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Public sector information system critical success factors

Public sector information system critical success factors Purpose – Project management literature contains an evolving body of research addressing critical success factors. The majority of these studies have focused on projects completed within private sector organizations or, in a few cases, a mix of public and private sector organizations. Given the distinct qualitative differences that exist between private and public sector entities, it would be naive to blindly apply the lessons learned from prior studies to public sector information technology (IT) project management. This paper seeks to investigate public sector information system critical success factors. Design/methodology/approach – Using a survey research methodology and the project implementation profile, this study empirically tests the critical success factors proposed and confirmed in the existing management literature as important to information system project implementation success within the context of public sector IT projects. Findings – This research effort strongly suggests that significant differences exist between private and public sector IT projects with respect to critical success factors. Specifically, the application of critical success factors to project management within the unique public sector environment appears to be a reasonable course of action; however, the order of importance or dominance of each factor differs from that reported in prior research focusing on private sector efforts. Originality/value – The findings of this study will serve as a useful and practical guide for both experienced and new state government information project managers as they seek to understand the key steps and processes that must be addressed throughout the life cycle of an IT implementation project. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Transforming Government: People, Process and Policy Emerald Publishing

Public sector information system critical success factors

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Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
1750-6166
DOI
10.1108/17506160810862955
Publisher site
See Article on Publisher Site

Abstract

Purpose – Project management literature contains an evolving body of research addressing critical success factors. The majority of these studies have focused on projects completed within private sector organizations or, in a few cases, a mix of public and private sector organizations. Given the distinct qualitative differences that exist between private and public sector entities, it would be naive to blindly apply the lessons learned from prior studies to public sector information technology (IT) project management. This paper seeks to investigate public sector information system critical success factors. Design/methodology/approach – Using a survey research methodology and the project implementation profile, this study empirically tests the critical success factors proposed and confirmed in the existing management literature as important to information system project implementation success within the context of public sector IT projects. Findings – This research effort strongly suggests that significant differences exist between private and public sector IT projects with respect to critical success factors. Specifically, the application of critical success factors to project management within the unique public sector environment appears to be a reasonable course of action; however, the order of importance or dominance of each factor differs from that reported in prior research focusing on private sector efforts. Originality/value – The findings of this study will serve as a useful and practical guide for both experienced and new state government information project managers as they seek to understand the key steps and processes that must be addressed throughout the life cycle of an IT implementation project.

Journal

Transforming Government: People, Process and PolicyEmerald Publishing

Published: Mar 21, 2008

Keywords: Critical success factors; Communication technologies; Project management; Public sector organizations

References