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Public relations and change management: The case of a multinational company

Public relations and change management: The case of a multinational company Organisations are often reluctant to change their corporate cultures even when such change is essential to cope with the changing business environment. This paper analyses the three phases of change management adopted by the multinational company RWE Solutions and describes several steps that organisations can adopt in managing change strategies and establishing new corporate cultures. It is important to formulate and articulate the core statements and the “mission” of the company, making sure that the company’s business model and strategy are comprehensible and communicable to external publics. It is also important for managers to ask whether a gap exists between statements and reality, the real vision and claims of the vision, and assess how any existing chasms can be bridged. Next, assess whether the company’s “emotional presence” is evident in the corporate design, which should match the story of the company and be as close to the self‐image and the goals of the employees and management staff as possible. Finally, managed communication (and public relations) should be a critical component of any corporate strategy. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Communication Management Emerald Publishing

Public relations and change management: The case of a multinational company

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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
1363-254X
DOI
10.1108/13632540410807763
Publisher site
See Article on Publisher Site

Abstract

Organisations are often reluctant to change their corporate cultures even when such change is essential to cope with the changing business environment. This paper analyses the three phases of change management adopted by the multinational company RWE Solutions and describes several steps that organisations can adopt in managing change strategies and establishing new corporate cultures. It is important to formulate and articulate the core statements and the “mission” of the company, making sure that the company’s business model and strategy are comprehensible and communicable to external publics. It is also important for managers to ask whether a gap exists between statements and reality, the real vision and claims of the vision, and assess how any existing chasms can be bridged. Next, assess whether the company’s “emotional presence” is evident in the corporate design, which should match the story of the company and be as close to the self‐image and the goals of the employees and management staff as possible. Finally, managed communication (and public relations) should be a critical component of any corporate strategy.

Journal

Journal of Communication ManagementEmerald Publishing

Published: Oct 1, 2004

Keywords: Change management; Corporate culture; Organisational strategy; Organisational mission and vision; Strategic communication

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