In order to improve the quality of life of older people, whether they live in care homes or domestic settings, new strategies are required that will allow people to have greater control over their own lives as well as promote interdependence rather than dependence on their families and wider communities. The revised, statutory, regulatory framework for care homes in England introduces new ways of judging care services. Greater attention will be paid to service users' views about the service. Care home managers will be expected to supply annual quality assurance reports that include feedback from residents and their relatives. This paper advocates that care homes should establish ‘friends of the care home’ groups as one approach that will facilitate better communication, encourage participation and improve relations between staff, residents and their families and friends. Some of the mutual benefits for the manager and ‘friends’ are identified and guidance on how to set up and sustain a group is offered.
Quality in Ageing and Older Adults – Emerald Publishing
Published: Sep 1, 2007
Keywords: Interdependence; Reciprocity; Quality assurance; Regulation; Service user views; Friends of care home' groups