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Process Reengineering in Port Operations: A Case Study

Process Reengineering in Port Operations: A Case Study In the age of globalization, seaports play a vital role in connecting national supply chains to the global marketplace. Improving port operations has become a priority for many countries. One of the ways to achieve this objective is process reengineering. This paper reviews the IT‐enabled reengineering process at Pusan Port, South Korea. The paper examines the issues and problems leading to process reengineering, the steps involved in the reengineering process, and major performance improvements. Lessons learned from the case have been highlighted for the benefit of port planners in developing countries. The case can thus form the baseline on which further adaptation can be made to suit their specific needs. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The International Journal of Logistics Management Emerald Publishing

Process Reengineering in Port Operations: A Case Study

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Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0957-4093
DOI
10.1108/09574090010806164
Publisher site
See Article on Publisher Site

Abstract

In the age of globalization, seaports play a vital role in connecting national supply chains to the global marketplace. Improving port operations has become a priority for many countries. One of the ways to achieve this objective is process reengineering. This paper reviews the IT‐enabled reengineering process at Pusan Port, South Korea. The paper examines the issues and problems leading to process reengineering, the steps involved in the reengineering process, and major performance improvements. Lessons learned from the case have been highlighted for the benefit of port planners in developing countries. The case can thus form the baseline on which further adaptation can be made to suit their specific needs.

Journal

The International Journal of Logistics ManagementEmerald Publishing

Published: Jul 1, 2000

Keywords: Ports; Supply chain; Globalization; Shipping; Supply‐chain management; Business process re‐engineering

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