Preserving the organisation's life‐blood: organisational change and the role of records management in the charity sector: a case study of The Children's Society

Preserving the organisation's life‐blood: organisational change and the role of records... This article provides a case study that examines the relationship between records management and change management. The study focuses on a three‐year phase of intensive change management in a leading national children's charity, The Children's Society. During this period, records management became a key tool in the change management process, generating positive benefits for all stakeholders. Change causes uncertainty, fluidity and the distortion of organisational structures that can lead to the loss of business records and information. At The Children's Society records management introduced structures and systems into the change process, ensuring the retention of records to meet the needs of good governance, accountability, research and practice learning, and provide children and young people with future access to personal case file records. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Records Management Journal Emerald Publishing

Preserving the organisation's life‐blood: organisational change and the role of records management in the charity sector: a case study of The Children's Society

Records Management Journal, Volume 14 (3): 8 – Dec 1, 2004

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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0956-5698
DOI
10.1108/09565690410566774
Publisher site
See Article on Publisher Site

Abstract

This article provides a case study that examines the relationship between records management and change management. The study focuses on a three‐year phase of intensive change management in a leading national children's charity, The Children's Society. During this period, records management became a key tool in the change management process, generating positive benefits for all stakeholders. Change causes uncertainty, fluidity and the distortion of organisational structures that can lead to the loss of business records and information. At The Children's Society records management introduced structures and systems into the change process, ensuring the retention of records to meet the needs of good governance, accountability, research and practice learning, and provide children and young people with future access to personal case file records.

Journal

Records Management JournalEmerald Publishing

Published: Dec 1, 2004

Keywords: Records management; Change management; Social services; Voluntary organizations; Charities; United Kingdom

References

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