This article provides a case study that examines the relationship between records management and change management. The study focuses on a three‐year phase of intensive change management in a leading national children's charity, The Children's Society. During this period, records management became a key tool in the change management process, generating positive benefits for all stakeholders. Change causes uncertainty, fluidity and the distortion of organisational structures that can lead to the loss of business records and information. At The Children's Society records management introduced structures and systems into the change process, ensuring the retention of records to meet the needs of good governance, accountability, research and practice learning, and provide children and young people with future access to personal case file records.
Records Management Journal – Emerald Publishing
Published: Dec 1, 2004
Keywords: Records management; Change management; Social services; Voluntary organizations; Charities; United Kingdom
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