Access the full text.
Sign up today, get DeepDyve free for 14 days.
Minghong Chen, Xianjun Qi (2015)
Members' satisfaction and continuance intention: a socio-technical perspectiveInd. Manag. Data Syst., 115
H. Bansal, Shirley Taylor (1999)
The Service Provider Switching Model (SPSM)Journal of Service Research, 2
Neeli Bendapudi, L. Berry (1997)
Customers' motivations for maintaining relationships with service providersJournal of Retailing, 73
C. Fornell, D. Larcker (1981)
Evaluating structural equation models with unobservable variables and measurement error.Journal of Marketing Research, 18
S. Keaveney, Madhavan Parthasarathy (2001)
Customer switching behavior in online services: An exploratory study of the role of selected attitudinal, behavioral, and demographic factorsJournal of the Academy of Marketing Science, 29
David García, Pavlin Mavrodiev, F. Schweitzer (2013)
Social resilience in online communities: the autopsy of friendster
Yi Ding, K. Chai (2015)
Emotions and continued usage of mobile applicationsInd. Manag. Data Syst., 115
Michael Jones, David Mothersbaugh, S. Beatty (2000)
Switching barriers and repurchase intentions in servicesJournal of Retailing, 76
Moshe Givon (1984)
Variety Seeking Through Brand SwitchingMarketing Science, 3
Ling Zhao, Yao-bin Lu (2012)
Enhancing perceived interactivity through network externalities: An empirical study on micro-blogging service satisfaction and continuance intentionDecis. Support Syst., 53
Anol Bhattacherjee (2001)
An empirical analysis of the antecedents of electronic commerce service continuanceDecis. Support Syst., 32
Joseph Hair, C. Ringle, M. Sarstedt (2011)
PLS-SEM: Indeed a Silver BulletJournal of Marketing Theory and Practice, 19
Thomas Burnham, Judy Frels, V. Mahajan (2003)
Consumer switching costs: A typology, antecedents, and consequencesJournal of the Academy of Marketing Science, 31
Kem Zhang, Matthew Lee, Christy Cheung, Hua-ping Chen (2009)
Understanding the role of gender in bloggers' switching behaviorDecis. Support Syst., 47
Zengyan Cheng, Yinping Yang, John Lim (2009)
Cyber Migration: An Empirical Investigation on Factors that Affect Users' Switch Intentions in Social Networking Sites2009 42nd Hawaii International Conference on System Sciences
Ji-Hong Park (2014)
The effects of personalization on user continuance in social networking sitesInf. Process. Manag., 50
Tao Zhou, Hongxiu Li (2014)
Understanding mobile SNS continuance usage in China from the perspectives of social influence and privacy concernComput. Hum. Behav., 37
S. Keaveney (1995)
Customer Switching Behavior in Service Industries: An Exploratory StudyJournal of Marketing, 59
Anol Bhattacherjee (2001)
Understanding Information Systems Continuance: An Expectation-Confirmation ModelMIS Q., 25
Sung Kim, Jai-Yeol Son (2009)
Out of Dedication or Constraint? A Dual Model of Post-Adoption Phenomena and its Empirical Test in the Context of Online ServicesMIS Q., 33
R. Lazarus (1991)
Cognition and motivation in emotion.The American psychologist, 46 4
Madhavan Parthasarathy, Anol Bhattacherjee (1998)
Understanding Post-Adoption Behavior in the Context of Online ServicesInf. Syst. Res., 9
M. Limayem, S. Hirt, Christy Cheung (2007)
How Habit Limits the Predictive Power of Intention: The Case of Information Systems ContinuanceMIS Q., 31
Martin Wetzels, G. Odekerken-Schröder, Claudia Oppen (2009)
Using PLS path modeling for assessing hierarchial construct models: guidelines and impirical illustrationManagement Information Systems Quarterly, 33
H. Bansal, Shirley Taylor, Yannik James (2005)
“Migrating” to new service providers: Toward a unifying framework of consumers’ switching behaviorsJournal of the Academy of Marketing Science, 33
Byoungsoo Kim (2011)
Understanding Antecedents of Continuance Intention in Social-Networking ServicesCyberpsychology, behavior and social networking, 14 4
M. Limayem, Christy Cheung (2008)
Understanding information systems continuance: The case of Internet-based learning technologiesInf. Manag., 45
P. Podsakoff, Scott MacKenzie, Jeong-Yeon Lee, Nathan Podsakoff (2003)
Common method biases in behavioral research: a critical review of the literature and recommended remedies.The Journal of applied psychology, 88 5
N. Sharma, P. Patterson (2000)
Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer servicesInternational Journal of Service Industry Management, 11
Zhongyun Zhou, Yulin Fang, D. Vogel, Xiaoling Jin, Xi Zhang (2012)
Attracted to or Locked In? Predicting Continuance Intention in Social Virtual World ServicesJournal of Management Information Systems, 29
PurposeSocial networking sites (SNSs) continue to grow in popularity with competition in the market growing as well. The purpose of this paper is to examine three research questions to determine how competition within the SNS area may affect the continuance intention on the incumbent SNS, Facebook. The first question examines the relationship between having an account on one of the four different SNSs and the impact on continuance intention. The second question examines attitudes toward specific alternatives and continuance intention on the incumbent SNS. The third question takes a broader examination of general attitudes about alternative attractiveness and attitude toward switching to predict continuance intention. A post hoc analysis was conducted to further understand the impact of specific SNS alternative attitudes on general attitudes.Design/methodology/approachBased on a survey of 918 users, this research examines the three questions using various methods including ANCOVA to examine question 1 and multiple structural equation models to examine questions 2, 3 and the post hoc analysis.FindingsThe analysis of the models suggests that both alternative attractiveness and attitude toward switching have the greatest impact on the continuance intention of the incumbent site. Specific sites were found to be complements or substitutes for the incumbent. The viewing of the specific alternative site as an alternative to Facebook had a negative impact on continuance intention. The general model of alternative attractiveness and attitude toward switching explained a moderate to substantial amount of continuance intention.Originality/valueAlthough use and abandonment of SNSs have been examined extensively, minimal attention has been given to the impact that alternative SNSs have on continuance intentions of a user’s primary SNS.
Industrial Management & Data Systems – Emerald Publishing
Published: Jul 10, 2017
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.